WGU C215 Operations Management Correct 100%(RATED A+)
appraisal costs - ANSWER Costs incurred in the process of uncovering defects Benchmarking - ANSWER Studying the business practices of other companies for purposes of comparison Cause-and-effect diagrams - ANSWER A chart that identifies potential causes of particular quality problems. Checklist - ANSWER A list of common defects and the number of observed occurrences of these defects Conformance to specifications - ANSWER How well a product o service meets the targets and tolerances determined by this designers continuous improvement - ANSWER A philosophy of never-ending improvement. Control charts - ANSWER Charts used to evaluate whether a process is operating within set expectations. Customer-defined quality - ANSWER an integrated effort designed to improve quality performance at every level of the organization Deming Prize - ANSWER A Japanese award given to companies to recognize efforts in quality
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