AIRMETHODSCRITICAL STUDY GUIDE(Q&A )

Understand what QLC means -CORRECT ANSWER-question listen and confirm. Ask if Very first call to initiate a transfer (patient info, sending info, receiving info and dx) Accepted patient, offered transportation, requires updates sometimes MD & RT be anything else I can help you with based service, community based service, ground & non air methods Understand what an affirmation is and be able to give examples -CORRECT Understand what controlling the call means and be able to give a few examples - CC-critical care and specialized teams for patients ( critical care rn, paramedic and Know what an intake is and what information is gather during it -CORRECT ANSWER What are the 5 pieces of information that is needed before requesting a flight or ground Know the 4components of acceptance and what canned messages are used to not needed ANSWER-Letting the other party know what you're next step is ANSWER-give affirmation statement, yes I will get this transfer started for you, will there How do you handle an international transfer -CORRECT ANSWER-Handle the call the ALS-advanced life support and PARAMEDIC/EMT-DRIVER BLS-basic life support and EMT/Driver Know what each level of ground is and who is on the transport -CORRECT ANSWER Know what HBS, CBS, GRD & NON AM stands for -CORRECT ANSWER-Hospital Understand that the timestamps in the narratives to be accurate in real time. And that all What is on the O drive -CORRECT ANSWER-faxes -CORRECT ANSWER-Weight, dx, location, gender and any special equipment you dont understand, listen and confirm you understand same way as any other transfer What are the 4components of the read back process -CORRECT ANSWER-First & last name, DOB, receiving facility, and sending facility & city CORRECT ANSWER-keep it on track, prevent other caller from providing information transportation, updates. document them -CORRECT ANSWER-Acceptance-patient accepted, bed type, offer Know how to instill customer confidence at the end of an initial intake -CORRECT documentation that is made becomes legal record -CORRECT ANSWER-Legal documents and also helps qa/trainers find the tapes