Nursing Management

Which health care situations reflect the philosophy of quality management as designed by Deming? Select all that apply. 1. A nurse asks visitors to leave because it is after visiting hours. 2. At 2:00 p.m. the nurse orders a lunch tray for a client who has just been removed from NPO status. 3. A nurse tells the manager that a housekeeper's work is not up to standards. 4. A nurse volunteers to take a Spanish language class to be able to communicate with clients. 5. A nurse who has not made a medication error in two years asks for a salary increase. - CORRECT ANSWERSCorrect answer : 2,3,4 A client who was discharged yesterday is very upset about the quality of care received during hospitalization for gastric surgery. What options for reporting concerns does this client have? Select all that apply. - CORRECT ANSWERS1. There is no mechanism for complaint, as the client is no longer hospitalized. 2. The client can indicate dissatisfaction on the survey often sent to clients after discharge. 3. The client can call the hospital administration. 4. The client can make a formal complaint through the American Nursing Association. 5. The client can make a public report through the Agency for Healthcare Research and Quality.