Review Customer service Industry certification questions and answers 100% verified.

Review Customer service Industry certification questions and answers 100% verified. Which of the following examples BEST represents cross-selling? - correct answers.Showing the customer a matching scarf and gloves when the customer purchases a winter coat. What is the most effective way to determine a customers price range for an item? - correct answers.Listen closely to the customers responses to questions regarding price Which of the following BEST defines a guarantee? - correct answers.Agreement that the manufacturer will be responsible for any defect in a product & will replace or repair a product that is defective. Which is the BEST way to exhibit the features & benefits of an item? - correct answers.Relate product features to the customer's needs in a "so that you can" statement. Which is the NEXT BEST way to exhibit the features & benefits an item? - correct answers.Share personal experiences about using the product & say it works well. What is the BEST way for a sale associate to inform customers of the stores frequent shopper program? - correct answers.Tell customers about it during the sales transaction. If the store does not offer the particular product the customer is looking for to use this weekend for a party they are hosting, your FIRST option should always be? - correct answers.Suggest alternatives that your store does carry. If the store does not offer the specific one of a kind particular product the customer is looking for, you FIRST option should always be to - correct answers.Offer to special order the item A customer is ready to trying dresses on. A sales associate may assist by - correct answers.Offering 2 sizes stating each brand varies The BEST way to sell a new pizza at a bulk discount store (likes SAM's) is - correct answers.Taste test When is the BEST time to tell a customer about a product warranty? - correct answers.At the beginning of sales process when discussing benefits What is a REBATE and when does the customer receive it? - correct answers.After the customer mails in the receipt, he/she will receive money in the mail What is the term for when a store meets a competitor's advertisement price? - correct answers.Price matching The BEST way for the sales associate to learn the benefits of a product is to - correct answers.Attend a team training where you discuss benefits After a delivery is made to a customer, the sales associate should - correct answers.Follow up with call that day A sales associate hears another associate struggling to answer questions from customer - correct answers.Stop and introduce self and help associate A customer is looking for an item that is out of stock. How can the sales associate BEST assist that customer? - correct answers.Offer alternative that meets the customers needs The sales associate was with a customer when another customer walked in so he communicated with him non-verbally - correct answers.Smiling at the customer &giving eye contact The warranty is an excellent tool for you to use to - correct answers.Reassure the customer about a product's quality Which of the following statements BEST describes why a client record system is called "living" record? - correct answers.You should constantly refer to it and update it with new information you can BEST determine the customer's needs by gathering information through careful observation and by - correct answers.Asking the customer thoughtful questions To keep the lines of communication open, the BEST questions to ask - correct answers.Begin with who,what,where,when,how, or why Policies that are open to interpretation by store employees - correct answers.Customer satisfaction Which of the following is a benefit? - correct answers.The comforter is versatile A sales associate can limit objections in sales presentations by - correct answers.Build rapport and trust and focus on needs