Review of customer service industry based certification questions and answers 100% verified.

Review of customer service industry based certification questions and answers 100% verified. Which of the following examples BEST represents cross-selling? - correct ng the customer a matching scarf and gloves when the customer purchases a winter coat. What is the most effective way to determine a customers price range for an item? - correct n closely to the customers responses to questions regarding prices which of the following best defines a guarantee? - correct ment that the manufacturer will be responsible for any defect in a product & will replace or repair a product that is defective which is the best way to exhibit the features & benefits of an item - correct e produce features to the customer's needs in a "so that you can" statement which is the next best way to exhibit the features & benefits of an item - correct personal experiences about using the product & say it works well what is the best way for a sales associate to inform customers of the stores frequent shopper program - correct customers about it during the sales transaction if the store does not offer the particular product the customer is looking for to use this weekend for a party they are hosting, your first option should always be to - correct st alternatives that your store does carry if the store does not offer the specific one of a kind particular product the customer is looking for, your first option should always be to - correct to special order the item a customer is ready trying dresses on. A sales associate may assist by - correct ing 2 sizes stating each brand varies the best way to sell a new pizza at a bulk discount store (like SAM's) is - correct test when is the best time to tell a customer about a product warranty - correct beginning of sales process when discussing benefits what is a rebate and when does the customer receive it - correct the customer mails in the receipt, he/she will receive money in the mail what is the term for when a store meets a competitor's advertisement price - correct matching the best way for the sales associate to learn the benefits of a product is to - correct d a team training where you discuss benefits after a delivery is made to a customer, the sales associate should - correct w up with a call that day a sales associate hears another associate struggling to answer questions from customer - correct and introduce self and help associate a customer is looking for an item that is out of stock. how can the sales associate best assist that customer - correct alternative that meets the customer's needs the sales associate was with a customer when another customer walked in so he communicated with him non-verbally - correct ng at the customer & giving eye contact the warranty is an excellent tool for you to use to - correct ure the customer about a product's quality which of the following statements best describes why a client record system is called a "living" record - correct should constantly refer to it and update it with new information you can best determine the customer's needs by gathering information through careful observation and by - correct g the customer thoughtful questions to keep the lines of communication open the best questions to ask - correct with who, what, when, how, or why policies that are open to interpretation by store employees - correct mer satisfaction which of the following is a benefit - correct comforter is versatile