Customer Service Based Certification questions and answers 100% guaranteed success.

Customer Service Based Certification questions and answers 100% guaranteed success. Which of the following examples BEST represents cross selling ? - correct answers.Showing the customer a matching scarf and gloves when the customer purchases a winter coat. What is the most effective way to determine a customers price range for an item ? - correct answers.Listen closely to the customers responses to questions regarding price Which of the following BEST defines a guarantee ? - correct answers.Agreement that the manufacturer will be responsible for any defect in a product and will replace or repair a product that is defective. Which is the BEST way to exhibit the features and benefits of an item ? - correct answers.Relate product features to the customer's needs in a "so that you can" statements Which is the NEXT BEST way to exhibit the features and benefits of an item ? - correct answers.Share personal experiences about using the product and say it works well. What is the BEST way for a sales associate to inform customers - correct answers.Tell customers about it during the sales transmission If the store does not offer the particular product the customer is looking for to use this weekend for a party they are hosting your FIRST option should always be to - correct answers.Suggest alternatives that your store does carry If the store does not offer specific one of a kind particular product the customer is looking for your FIRST option should always be to - correct answers.Offers to special order the item A customer is already trying dresses on. A sale associated may assist by - correct answers.Offering 2 sized stating each varies The BEST way to sell a new pizza at bulk discount store (like SAM's) is - correct answers.Taste test When is the best time to tell a customer about a product warranty? - correct answers.At beginning of sales process when discussing benefits What is a REBATE and when does the customer receive it ? - correct answers.After the customer mails in the receipt, he/she will receive money in the mail what is the term for when a store meets a competitors advertisement price ? - correct answers.Price matching The BEST way for the sales associate to learn the benefits of a product is to - correct d a team training where you discuss benefits After a delivery is made to a customer the sales associated should - correct w up with a call that day A sales associate hears another associate struggling to answer questions from a customer - correct and introduce yourself and help the customer a customer is looking for an item that is out of stock. how can the sales associate BEST assist that customer - correct answers.Offer alternative that meets the customer's needs The sales associate was with a customer when another customer walked in so he communicated with him non-verbally - correct answers.Smiling at the customer and giving him eye contact The warranty is an excellent tool for you to use to - correct answers.Reassure the customer about a product's quality Which of the following statements BEST describes why a client record system is called "living" record - correct answers.You should constantly refer to it and update it with new information You can BEST determine the customers needs by gathering information through careful observation and by - correct answers.Asking the customer thoughtful questions To keep the lines of communication open the BEST questions to ask - correct answers.Begin with , who, what, when, where, why, or how policies that are open to interpretation by store employees - correct mer satisfaction which of the following is a benefit - correct answers.The comforter is versatile