Customer service certification questions and answers 100% guaranteed success.

Customer service certification questions and answers 100% guaranteed success. which of the following examples BEST represents cross-selling? - correct ng the customer a matching scarf and gloves when the customer purchases a winter coat. what is the most effective way to determine a customer price range for an item? - correct n closely to the customers responses to questions regarding price which of the following best defines a guarantee? - correct ment that the manufacturer will be responsible for any defect in a product and will replace or repair a product that is defective which is the BEST way to exhibit the features and benefits of an item? - correct e product features to the customer's needs in a "so that you can" statement which is the NEXT BEST way to exhibit the features and benefits of an item? - correct personal experiences about using the product and say it works well what is the BEST way for a sales associate to inform customers of the stores frequent shopper program? - correct customers about it during the sales transaction if the store does not offer the particular product the customer is looking for to use this weekend for a party they are hosting, your FIRST option should always be to - correct st alternatives that your store does carry if the store does not offer the specific one of a kind particular product the customer is looking for, your FIRST option should always be to - correct to special order the item a customer is ready trying dresses on. a sales associate may by - correct ing 2 size stating brand varies the BEST way to sell a new pizza at a bulk discount store (like SAM'S) is - correct test when is the BEST time to tell customer about a product warranty? - correct beginning of sales process when discussing benefits what is a rebate and when does the customer receive it? - correct the customer mails in the receipt, he/she will receive money in the mall what is the term for when a store meets a competitor's advertisement price? - correct matching the BEST way for a sale associate to learn the benefits of a product is to - correct d a team training where you discuss benefits after a delivery is made to a customer, the sales associate should - correct w up wit call that day a sales associate hears another associate struggling to answer questions from customer. - correct and introduce self and help associate a customer is looking for an item that is out if stock. how can the sales associate BEST assist that customer? - correct alternative that meets the customer's needs the sales associate was with a customer when another customer walked in so he communicated with him non-verbally - correct ng at the customer and giving eye contact the warranty is an excellent tool for you to use to - correct ure the customer about a product's quality which of the following statements BEST describes why a client record system is called a "living" record? - correct should constantly refer to it and update it with new information you can BEST determine the customer's needs by gathering information through careful observation and by - correct g the customer thoughtful questions to keep the lines of communication open, the BEST questions to ask - correct with who, what, where, when, how or why policies that are open to interpretation by store store employees - correct mer satisfaction which of the following is a benefit? - correct comforter is versatile