Customer Service Defined 100% verified questions and answers.

Customer Service Defined 100% verified questions and answers. What is Customer Experience? - correct answers.The thoughts and feelings about an interaction with an employee or business. How much does customer service impact the customer experience? - correct er they give a company repeat business they refer others to the company. What is customer Service? - correct answers.Is the assistance and advice provided by a company to those people who buy or use HS products of services. What is in person customer service? - correct answers.Any interaction where the customer and employee are face to face. What is virtual customer service? - correct answers.Any interaction where the customer and employee are not face to face. What do customers typically notice during in person interactions? - correct answers.Appearance, work space, facial expressions, body expressions, body language, tone. What do customers typically notice during virtual interactions? - correct answers.Words, tones Why are manners important? - correct answers.Good manners send a powerful message. What phrases are good phrases to use to show good manners and courtesy? - correct answers.Hello, Welcome to, Sir/Ma'am, I apologize for, Mrs/Mr How does believing in yourself affect your attitude? - correct answers.Gives you a confident boast. Why Should you be open minded when dealing with customers? - correct answers.You should not mistreat others. What are some things you can do to maintain a positive attitude? - correct answers.Take care of your body and mind. Leave your personal worries at the door. Why is it important to tell the truth? - correct answers.When you are dishonest the truth eventually comes out. How can knowing the company's products/services help you behave ethically? - correct answers.You can highlight the pros and cons of what you offer. How can you be someone on whom others rely? - correct answers.When you say you will do something follow through. Why should you take responsibility for your mistakes? - correct answers.Others will respect you. Who should care about the customer experience? - correct answers.It is every person who works there. Why should you care about your employer's success? - correct answers.It will result in good customer service. How does a non-customer facing employee still impact customer service? - correct answers.Poor leadership eventually trickles down to the customer. How did Justin's behavior affect the customer's survey response? - correct answers.They did not get a good review. Based on the survey results, do you think Katherine will return to Best Purchase? Why do you feel that way? - correct answers.No, She did not have a good outcome of service. Based on what Katherine shared on social media, will new customers go to Best Purchase? - correct answers.No, The rating are not good. Do you think loyal customers who are also friends with Katherine will continue to go to Best Purchase? - correct answers.No, They will not like poor customer service. What is one of the effects of satisfied customers? - correct answers.Customer surveys What is one of the effects of unsatisfied customers? - correct answers.Social media and customer complaints What are three ways for companies to gain feedback? - correct answers.Surveys, Social media, customer complaints Why do you think each of these are useful? - correct answers.Help businesses gain feedback What are welcome words? - correct answers.Yes, Absolutely, I'd be happy to