Exam (elaborations) APPA CEFP

APPA CEFP Section 1 & 2 Correctly Answered Strategic Planning - ANSWER "A process that helps an organization ,make decisions on how to achieve it strategy, including allocating its resources - financial, capital and people resources." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Facilities Planning - ANSWER "A process that responds to strategy and new initiatives and also assesses the condition of existing facilities , analyzes current and future space needs and develops land use and infrastructure future planes." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Decision Making Analysis - ANSWER " The consideration of various options that address the value of services and their impact on the organization, its people, and its resources." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Triad Organization - ANSWER "Planning and acquisition activities related to the planning, design and construction of the facilities; the maintenance and operation of facilities; and the assignment and utilization of facilities (i.e. space management)." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Organizational Design - ANSWER "Determines how an institution facilitates of impedes human interaction, how roles and responsibilities are determined, how information and new ideas are shared, and most importantly, how well the organizational structure supports and aligns with the organizational purpose and strategy." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] STAR Model - ANSWER Provides a starting point and a decision-making framework for organizational design to help leaders think about the interactions of strategy structure, processes, rewards, and people." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Organizational Strategy - ANSWER "Specifies the goals and objectives to be achieved as well as the values and missions to be pursued; the product or services to be provided, the markets to be served , and the value to be offered to the customer." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Define , Measure, Analyze, Improve and Control (DMAIC) - ANSWER "Used to improve and existing business process." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Pareto Chart - ANSWER "Contains a series of bars whose heights reflect the frequency or impact of process problems. Derived from the Pareto Principle which states that 80 percent of the troubles are caused by 20 percent of the problems." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Six Sigma - ANSWER "A business management tool that seeks to identify and remove the cause of defects and errors in system processes." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Define , Measure , Analyze , Design and Verify (DMADV) - ANSWER "Used to create new products or process designs." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Balanced Scorecard (BCS) - ANSWER "Translates vision and strategy into objectives and measures across four balanced perspectives: financial, customers , internal business process, and learning growth." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Deming Cycle - ANSWER "A process referred to as Plan, Do, Check, Act (PDCA). Modeled after the scientific method (hypothesis, experiment, and evaluation)." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Multivoting /Pareto Voting - ANSWER "An effective method of reducing a number of ideas to the most important or popular. This is accomplished through a series of votes: each cuttings the list in half." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Benchmarking - ANSWER "A process in which organizations evaluate various aspects of their process in relation to best practices," [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Facilities Performance Indicators (FPI) - ANSWER "An annual collection and reporting of data (key performance indicators or KPIs), creating a baseline for performance evaluation across educational facilities." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Facilities Management Evaluation Program (FMEP) - ANSWER "Criteria designed to help facility management organizations use a comprehensive and integrated approach to organizational performance management, while providing a profile of strengths and opportunities for improvement." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership] Kaizen - ANSWER " A Japanese philosophy that focuses on continuous improvement throughout all aspects of life and aims to eliminate waste form processes." [ref. BOK, General Administration and Management, Leadership and Administration, Strategy and Leadership]