Devoted Health Agent Certification Test 2023

What type of events must an agent report to UnitedHealthcare? - correct answer Only the marketing/sales events, both formal and informal. (WRONG) While using LEAN to complete an enrollment application with a consumer, Agent Jeff learns the consumer does not have an email address. What should Jeff do? - correct answer Leave any field requesting a consumer email address blank. Which election period occurs from October 15 to December 7? - correct answer AEP Annual Election Period Agent Kim is conducting an event that has been advertised as educational. Which activities are permitted at an educational event? - correct answer Displaying and distributing business cards and lead cards, scheduling one-on-one marketing appointments, and obtaining scope of appointment forms. Kira has scheduled an appointment and obtained a Scope of Appointment (SOA) form to discuss Medicare Advantage Plans with a consumer. When she arrives at the appointment, a friend of the consumer who is Medicare-eligible is present to hear your presentation. What should Kira do? - correct answer Before Kira can start the appointment with both consumers, she must ask the consumer's friend to complete an SOA. Educational events allow for which of the following to occur? - correct answer Provide objective information about the Medicare program and/or health improvement and wellness. How should agent Erin respond when consumer Mrs. Rose notices that the presented MA Plan has a Star Rating of 2 stars? - correct answer Erin should tell Mrs. Rose that the plan has received a "Below Average" rating. Agent Bryan wants to grow his book of business. Which of the following lead generating activities is NOT compliant? - correct answer At each appointment he asks the consumer for the name and phone number of at least one acquaintance who is 65 or older and calls the referred individual. Agent Ralph wants to market Medicare Advantage Plans in his neighborhood - an area that consists of single-family houses, an assisted living facility, a church, and public library. Which of the following methods of contact is permitted? - correct answer Ralph sends a flyer inviting consumers to a marketing/sales event to each resident via postal mail. Which of the individuals below would not likely have the authority to enroll a consumer in a Medicare Advantage Plan? - correct answer The consumer's spouse, who is neither a Power of Attorney nor legal guardian. In which of the following situations can telephonic contact be made with a Medicare eligible consumer? - correct answer When the consumer consented to be contacted for sales activities, subsequent telephonic contact has not yet occurred, and the permission has not yet expired. Agent Jacob learns that Emily, the consumer with whom he is meeting, is the authorized legal representative for her father. What must Jacob explain to Emily when completing an Enrollment Application for her father? - correct answer Jacob must explain that Emily will sign the Enrollment Application and must submit documentation with the application that indicates her legal authority to enroll her father. (WRONG) As an agent, you must not do which of the following when marketing UnitedHealthcare Medicare Advantage plans to consumers? - correct answer Use providers or provider groups to distribute printed information comparing benefits of different health plans without approval. An agent should only enroll a consumer in a product: - correct answer That is suitable for the consumer's needs, goals and financial resources. By signing the Statement of Understanding, the consumer: - correct answer Acknowledges that they clearly understand that they are enrolling in a plan, combined with knowing the specific plan in which they are enrolling. What is the definition of Fraud? - correct answer Fraud is intentionally misrepresenting or concealing facts to obtain something of value. Which of the issues below are examples of Fraud, Waste and/or Abuse? (Select 3) - correct answer 1- Using another person's medical insurance information to obtain prescriptions. 2 - The pharmacy splits the original prescription to receive additional dispensing fees.3-Falsifying signatures or medical records.