WGU C215 Study Guide - FINAL
customer focus
Total Quality Management (TQM) Philosophy Correct Ans -
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) Correct Ans - Basic function of Six
Sigma. Measures the process potential and performance of processes. The
higher the range of Cpk, the improved is the ability of the process to
complete its necessities.
Six Sigma Correct Ans - A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
Design Capacity Correct Ans - The theoretical maximum output of a
system in a given period under ideal conditions.
Location Analysis Correct Ans - proximity to customers,
transportation, source of labor, community attitude, proximity to
suppliers, and many other factors.
The technique for determining location decisions.
Line Processes Correct Ans - A type of process used to produce a
large volume of a standardized product.
■ Limited customization and high volume
Batch Processes Correct Ans - A type of process used to produce a
small number of products in groups or batches based on customer orders or
specifications.
■ High customization moderate volume
Project Processes Correct Ans - A type of process used to make a
one-at-a-time product exactly to customer specifications.
■ Most custom and lowest volume
, Continuous Processes Correct Ans - A type of process that
continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck Correct Ans - Longest task in the process.
Flexible Manufacturing System (FMS) Correct Ans - A type of
automated system that combines the flexibility of intermittent operations
with the efficiency of continuous operations.
Output/Input Control Correct Ans - A technique for monitoring the
flow of jobs between work centers.
Value-Added Correct Ans - The net increase created during the
transformation of inputs into final outputs.
Hybrid Layouts Correct Ans - Layouts that combine characteristics
of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) Correct Ans - Table that reflects opinions
of managers with regard to the importance of having any two departments
close together.
Rectilinear Distance Correct Ans - The shortest distance between
two locations using north-south and east-west movements.
From-To Matrix Correct Ans - Table that gives the number of trips or
units of product moved between any pair of departments.
Block Plan Correct Ans - Schematic showing the placement of
resources in a facility.
Mean Observed Times Correct Ans - The average of the
observation times for each of the work elements.
Normal Time Correct Ans - The mean observed time multiplied by
the performance rating factor by the frequency of occurrence.
, Standard Time Correct Ans - The length of time it should take
qualified worker using appropriate process and tools to complete a specific
job, allowing time for personal fatigue and unavoidable delays.
Just-in-Time (JIT) Correct Ans - A philosophy designed to achieve
high-volume production through elimination of waste and continuous
improvement. Based on a "pull" system rather than a "push" system. The
three elements are just-in-time manufacturing, total quality management,
and respect for people.
Kanban card Correct Ans - A card that specifies the exact quantity
of product that needs to be produced.
Tier One Suppliers Correct Ans - Supplies materials or services
directly to the processing facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers Correct Ans - Directly supplies materials or
services to a tier-one supplier in the supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to
produce the packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers Correct Ans - Directly supplies materials or
services to a tier two supplier in the supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) Correct Ans - Determines
the labor and machine resources needed to fill the open and planned orders
generated by the MRP.
Basically, checking if there is enough work scheduled for operations
Enterprise Resource Planning (ERP) Correct Ans - Large software
programs used for planning and coordinating all resources throughout the
entire enterprise.
customer focus
Total Quality Management (TQM) Philosophy Correct Ans -
2. continuous improvement
3. employee empowerment
4. use of quality tools
5. product design
6. process management
7. managing supplier quality
Process Capability Index (Cpk) Correct Ans - Basic function of Six
Sigma. Measures the process potential and performance of processes. The
higher the range of Cpk, the improved is the ability of the process to
complete its necessities.
Six Sigma Correct Ans - A disciplined, data-driven approach and
methodology for eliminating defects (driving toward six standard deviations
between the mean and the nearest specification limit) in any process - from
manufacturing to transactional and from product to service.
Design Capacity Correct Ans - The theoretical maximum output of a
system in a given period under ideal conditions.
Location Analysis Correct Ans - proximity to customers,
transportation, source of labor, community attitude, proximity to
suppliers, and many other factors.
The technique for determining location decisions.
Line Processes Correct Ans - A type of process used to produce a
large volume of a standardized product.
■ Limited customization and high volume
Batch Processes Correct Ans - A type of process used to produce a
small number of products in groups or batches based on customer orders or
specifications.
■ High customization moderate volume
Project Processes Correct Ans - A type of process used to make a
one-at-a-time product exactly to customer specifications.
■ Most custom and lowest volume
, Continuous Processes Correct Ans - A type of process that
continually to produce a high volume of a fully standardized product.
- No customization and as high a volume as possible
Bottleneck Correct Ans - Longest task in the process.
Flexible Manufacturing System (FMS) Correct Ans - A type of
automated system that combines the flexibility of intermittent operations
with the efficiency of continuous operations.
Output/Input Control Correct Ans - A technique for monitoring the
flow of jobs between work centers.
Value-Added Correct Ans - The net increase created during the
transformation of inputs into final outputs.
Hybrid Layouts Correct Ans - Layouts that combine characteristics
of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
Relationship Chart (REL) Correct Ans - Table that reflects opinions
of managers with regard to the importance of having any two departments
close together.
Rectilinear Distance Correct Ans - The shortest distance between
two locations using north-south and east-west movements.
From-To Matrix Correct Ans - Table that gives the number of trips or
units of product moved between any pair of departments.
Block Plan Correct Ans - Schematic showing the placement of
resources in a facility.
Mean Observed Times Correct Ans - The average of the
observation times for each of the work elements.
Normal Time Correct Ans - The mean observed time multiplied by
the performance rating factor by the frequency of occurrence.
, Standard Time Correct Ans - The length of time it should take
qualified worker using appropriate process and tools to complete a specific
job, allowing time for personal fatigue and unavoidable delays.
Just-in-Time (JIT) Correct Ans - A philosophy designed to achieve
high-volume production through elimination of waste and continuous
improvement. Based on a "pull" system rather than a "push" system. The
three elements are just-in-time manufacturing, total quality management,
and respect for people.
Kanban card Correct Ans - A card that specifies the exact quantity
of product that needs to be produced.
Tier One Suppliers Correct Ans - Supplies materials or services
directly to the processing facility.
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
Tier Two Suppliers Correct Ans - Directly supplies materials or
services to a tier-one supplier in the supply chain.
Suppliers of the specialty materials for the tier one suppliers to be able to
produce the packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
Tier Three Suppliers Correct Ans - Directly supplies materials or
services to a tier two supplier in the supply chain.
These are companies that extract raw materials.
Oil, raw chemical materials, wood.
Capacity Requirements Planning (CRP) Correct Ans - Determines
the labor and machine resources needed to fill the open and planned orders
generated by the MRP.
Basically, checking if there is enough work scheduled for operations
Enterprise Resource Planning (ERP) Correct Ans - Large software
programs used for planning and coordinating all resources throughout the
entire enterprise.
