Fire Officer I - Chapter 4 Questions and Answers 100% Pass

Fire Officer I - Chapter 4 Questions and Answers 100% Pass What are the steps in the 5 step planning model? Identify, select, design, implement, and evaluate. Examples of company level planning can include the following 4 items: Tasks and activities pre incident planning company level training company level inspections. A company officer should document the following items when recommending modifications to an existing plan: Situation description, recommended alteration, justification for recommendation, and projected outcome of alteration. When should a company officer provide new employees with first duty assignments? During their probationary period. A new employees initial impressions and experiences during a first duty assignment is most likely to affect the employees what? Retention During first duty assignments, company officers are responsible for: Establishing work assignments for new personnel. Who may participate in the training process of new employees? Company officers and crew members. Who is most likely to be responsible for managing the evaluation process during the probationary period? The company officer When should the company officer outline what is expected of new personnel during emergency and non emergency situations? This should occur when new personnel are hired. Why should a company officer be familiar with the employees background when outlining expectations? In order to provide support and leadership. How should expectations of new personnel be delivered by the company officer? In verbal and written form. Establishing what type of environment is important to the success of a company officer? Establishing a professional work environment. What type of management is an important part of diversification? Change management The company officer should help create a work environment that fosters what? Communication , teamwork, and diversity. What is the definition of a hostile work environment? A hostile work environment occurs when there is a discriminatory conduct or behavior in the place of work that is unwelcome offensive to an employee or group of employees. Discriminatory behavior is a violation of what act? Title VII of the Civil Rights Act of 1964 Sexual harassment in the workplace involves what 2 things? Hostile work environment and attempt to use powers to gain sexual favors What do company officers need to know in order to follow proper procedures in the case of sexual harassment? Company officers need to know the local reporting process for sexual harassment charges, employee rights, laws that govern behavior, and behaviors that constitute sexual harassment. Whose responsibility is it to eliminate an unfavorable work environment? It is all members responsibility. True or false. Company officers must monitor their own activities as well as those of unit members. True Which type of performance evaluation most likely to be used to evaluate personnel during daily activities? Informal How can company officers ensure that company personnel are satisfied with their accomplishments and feel needed? This is accomplished through continual communication. The loss of knowledge, skills, and leadership ability is a direct result from what? The premature loss of experienced personnel How does a company officer generally deliver formal performance evaluations? In written form When are formal performance evaluations generally scheduled? They are generally scheduled on a semiannual or annual basis. According to NFPA 1021, who the responsibility for formal performance evaluations? The Level II fire officer What are 3 management styles? Passive, aggressive, assertive. Resolving conflict may include any one or more of the following 5 methods: Avoiding, accommodating, forcing, negotiating, and collaborating. When is it best to resolve a conflict? It is best to resolve a conflict immediately. What are the 6 steps of conflict resolution? Classify or identify the problem, define or diagnose the problem, determine the right response, determine alternative options, convert the decision to an action, and test the action against the desired outcome. What is one of the most effective methods of internal dispute resolution? The peer-mediation process What are 5 benefits of the peer mediation process? Relationships are maintained, external publicity is avoided, costly litigation is avoided, organization and participants control the process, and participants control the resolution. What is the definition of discipline? Training that corrects What 3 things is discipline in the fire and emergency services designed to do? Provide positive motivation, insure compliance with rules, and provide direction. Progressive discipline usually involves the following 3 levels Preventive action, corrective action, and punitive action Grievance A complaint against management by one or more personnel concerning an actual, alleged, or perceived injustice. What role may a company officer play in labor management relations? An officer may be an active participant in the negotiation process What is an employee assistance program? It is a benefit to provide employees help to assist on dealing with stresses in their personal and professional lives.