HDI Desktop Advanced Support Technician (HDI-DAST) Exam Questions And Answers Already Graded A+

Service Management Systems - 1. Incident and service request tracking, 2. Problem tracking, 3. Change Tracking, & 4. Configuration / Asset Management Systems - Service Transition (ITIL) -Builds, tests, and prepares services for transition to live operations. Service Operation (ITIL) - Delivers and supports services in operation Service Strategy (ITIL) - Provides policy and Guidance incident management - The primary purpose is to restore service as quickly as possible and minimize the impact on business. To prevent the recurrence of event. Incident Management benefits - 1. Minimizing impact to business, 2. Minimizing downtime for users, 3. Identifying training requirements for staff and users. Integrated Systems (IS) - purpose is to reduce time, errors and to enable processes. It also increase efficiency and accuracy of information Sources of IT Best practices (Framework models) - 1. HDI, 2. ITIL, 3. KCS (Knowledge-Centered Support)