PetSmart Academy Quiz Questions & Answers 100% Correct

what to do with your free hand while grooming? - ANSWER-keep it on the dog what tools should you use during HOPA to identify matting? - ANSWER-slicker brush, hands, and greyhound comb how to shave a docked tail? - ANSWER-#10 blade under the tail and use the same blade size on the top/sides as the body what body trim style does a mini schnauzer get? - ANSWER-long legged terrier cut what is your safest blade to use in danger zone? - ANSWER-#10 blade what are the different tail types? - ANSWER-carrot, natural, flag, docked, pom and plume what tail is naturally left long? - ANSWER-plume why is it important to lubricate and clean your blades after each shift? - ANSWER-maintaining equipment, ensures safe and better quality grooms, its more sanitary and a good way to check for damages when scissoring around the pad what should you use/do? - ANSWER-never scissor over the pads, use a #10/#30 blade to clip hair in the pad what are the prebathing steps? - ANSWER-2nd HOPA, trim eyes, shave pads, shave sani, brush coat, pre shave long matted coats, pluck/clean ears, and clip/file nails what are the post bathing steps? - ANSWER-completely dry the coat, verify dog feels clean/smells good, brush/comb out coat, clipper /scissor the coat per instructors, comb through the entire coat and check for stick-ee-outees, double check nails ears pads and sani, verify face is even, tail is mat free and body is tidy. what are the rules for per parent supplied products? - ANSWER-if its medicated it has to be prescribed to that dog and it cant be flea or tick treatment. must be labeled correctly. what are some ways to deliver good customer service? - ANSWER-friendly greeting ask how they're doing, introduction, informative, provide recommendations, ask questions