ORGANIZATIONAL BEHAVIOUR TEST BANK ( OB ) UPDATED.

ORGANIZATIONAL BEHAVIOUR TEST BANK ( OB ) UPDATED. Which of the following statements about organizational behaviour is (OB) false? a.) OB is relevant only in employment situations b.) OB can shed light on the interactions among family members c.) OB can be used in community settings like children's daycare more effectively d.) OB can be applied to any organization in order to make it run more effectively e.) OB focuses on 3 levels of behaviour that can occur in any organization - CORRECT ANSWER-a.) OB is relevant only in employment situations Which of the following situations would likely receive the least benefit from studying organizational behaviour (OB) techniques? a.) voluntary community groups b.) large family situations and interactions c.) post-secondary education student study groups d.) religious organizations e.) pre-teen paper routes - CORRECT ANSWER-e.) pre-teen paper routes A field of study that investigates the impact of individuals, groups, and structure on behaviour within organization is known as: a.) psychology b.) sociology c.) social psychology d.) anthropology e.) organizational behaviour - CORRECT ANSWER-e.) organizational behavior A conscious coordinated social unit composed of a group of people that function on a relatively continuous basic to achieve a common set of goals is known as a(n) a.) work group b.) team c.) organization d.) society e.) task force - CORRECT ANSWER-c.) organization Which of the following topics is generally considered to be outside the field of OB? a.) therapy b.) absenteeism c.) employment turnover d.) productivity e.) job satisfaction - CORRECT ANSWER-a.) therapy Organizational behaviour is generally defined as a field of study that a.) investigates how organizations effectively face competition b.) investigates the impact that individuals, groups, and structure have on behaviour within organizations c.) attempts to understand and solve problems regarding individual behaviour on and off the job d.) seeks ways and means to match human effort with technology e.) examines how the structure of different organizations contributes to, or inhibits, effective communication - CORRECT ANSWER-b.) investigates the impact that individuals, groups, and structure have on behaviour within organizations what are the three levels of behaviour in organizations that OB is concerned with? a.) experience, goals and configuration b.) individual, group, and structure c.) structure, social units and teams d.) group, structure and political e.) interpersonal, personal and group - CORRECT ANSWER-b.) individual, group, and structure Which of the following is not considered an organization a. church b. university c. military unit d. all 45 year old adults in a community e. municipal, provincial and federal government agencies - CORRECT ANSWER-d. all 45 year old adults in a community A(n) ______ is a consciously coordinated social unit composed of two or more people that functions on a relatively continuous basis to achieve a common goal or set of goals a. organization b. unit c. team d. ethnic group e. informal group - CORRECT ANSWER-a. organization Allison and Gail are both university students studying for a final exam in OB. Both students have a goal of making a grade of 90% or better despite the time pressures they face. Gail studied diligently for six hours and made a grade of 92%. Allison studied for nine hours and also made a grade of 92%. Gail appears to be the more productive student because a. her efficiency seemed to be better than Allison's b. her effectiveness seemed to be better than Allison's c. her IQ is higher than Allison's d. Allison didn't seems to think that time is an important factor e. It is impossible to tell from the information given - CORRECT ANSWER-a. her efficiency seemed to be better than Allison's A process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment is called a. interpretation b. environmental analysis c. perception d. outlook e. environmental impact - CORRECT ANSWER-c. perception Stan left Kerry a voicemail message indicating that the wanted to see her right away. He wanted to commend her for her good work on a recent project, but because he said he wanted to see her right away, she thought that she was in trouble. Kerry's interpretation of his message is known as her a. personality b. feelings c. perception d. viewpoint e. concern - CORRECT ANSWER-c. perception If two people see the same thing at the same time yet interpret it differently, the factors that shape their dissimilar perceptions reside in a. the target being perceived b. the timing c. the context of the situation in which the perception is made d. the perceiver e. environmental influence - CORRECT ANSWER-d. the perceiver Tom was aware that Jonas did not always interpret his messages in the way that they were intended. In this perception situation, Jonas is the a. target b. perceiver c. prophesizer d. emoter e. superior - CORRECT ANSWER-b. perceiver Which of the following is true about our perceptions of a target? a. individual perception varies little between different culture b. expectations o not distort individual perception c. motion, sounds, and size of a target have little affect in how individuals perceive it d. targets are usually perceived in isolation e. timing of events and the situation in which a target is encountered may impact our perception - CORRECT ANSWER-e. timing of events and the situation in which a target is encountered may impact our perception The theory that tries to explain how we judge people differently, depending upon the meaning we assign to a given behaviour, is a. behavioural theory b. judgmental theory c. equity theory d. attribution theory e. situational theory - CORRECT ANSWER-d. attribution theory In attribution theory, internally caused behaviours are a. those believed to be under the personal control of the individual b. derived from personality traits c. controlled by external factors d. usually negative behaviours e. outside forces and influences - CORRECT ANSWER-a. those believed to be under the personal control of the individual What are the three rules about behvaviour that attribution theory relies on? a. distinctiveness, resemblance, and consistency b. resemblance, consensus, and consistency c. deviation, distinctiveness, and consistency d. consistency, consensus, and distinctiveness e. context, consensus, and distinctiveness - CORRECT ANSWER-d. consistency, consensus, and distinctiveness When individuals observe behaviour, they attempt to determine whether it is internally or externally caused. This is generally referred to as ______? a. fundamental attribution error b. self-serving bias c. attribution theory d. selective behaviour theory e. perception theory - CORRECT ANSWER-c. attribution theory You have recently hired a 55-year-old employee who has always successfully worked for large firms. Your company is small, closely-knit organization with many young people who do not have much work experience as this newcomer. You have prided yourself on being flexible with your employees and being open to some of their needs. They requested an informal dress code for Fridays and you adopted this policy four months ago. You should expect that your new employee a. will be excited by the new dress code b. will perceive the dress code in the same way as the other employees c. may have different perceptions of the dress code because of differences in the target d. may have different perceptions of the dress code because of differing past experiences e. will ignore the new dress code - CORRECT ANSWER-d. may have different perceptions of the dress code because of differing past experiences What are values? a. goals that individuals would like to achieve during their lifetime b. convictions or beliefs that guide our decisions and evaluations of how to behave c. principles that guide behaviour and inform us whether actions are right or wrong d. preferable ways of behaving e. fixed or predetermined policy or mode of action - CORRECT ANSWER-b. convictions or beliefs that guide our decisions and evaluations of how to behave Within the framework of the Rokeach value survey, what are terminal values? a. goals that individuals would like to achieve during their lifetime b. principles that guide behaviour and inform us whether actions are right or wrong c. preferable ways of behaving d. convictions or beliefs that guide our decisions and evaluations of how to behave e. fixed or predetermined policy or mode of action - CORRECT ANSWER-a. goals that individuals would like to achieve during their lifetime Within the framework of Rokeach value survey, what are instrumental values? a. goals that individuals would like to achieve during their lifetime b. concepts or beliefs that guide how we make decisions about, and evaluations of, behaviours and events c. principles that guide behaviour and inform us whether actions are right or wrong d. fixed or predetermined policy or mode of action e. preferable ways of behaving - CORRECT ANSWER-e. preferable ways of behaving Which of the following describes ethics? a. concepts or beliefs that guide how we make decisions about, and evaluations of, behaviours and events b. principles that guide behaviour and inform us whether actions are right or wrong c. preferable ways of behaving d. fixed or predetermined policies or modes of action e. goals that individual would like to achieve during their lifetime - CORRECT ANSWER-b. principles that guide behaviour and inform us whether actions are right or wrong Which of the following statements about values is incorrect? a. values facilitate the understanding of attitudes and motivation b. values influence our perceptions c. values can cloud objectivity and rationality d. values generally have no effect on job satisfaction e. values generally influence attitudes and behaviour - CORRECT ANSWER-d. values generally have no effect on job satisfaction According to the Global Leadership and Organizational Behavior Effectiveness [GLOBE] research program, what are the nine dimensions along which national cultures differ? a. assertiveness, future orientation, gender differentiation, uncertainty avoidance, power distance, individualism/collectivism, collectivism, performance orientation and human orientation b. ethics, future orientation, gender differentiation, certainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation c. assertiveness, future orientation, gender differentiation, certainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation d. ethics, future orientation, gender differentiation, uncertainty avoidance, power avoidance, individualism/collectivism, in-group collectivism, performance orientation and humane orientation e. assertiveness, future orientation, gender differentiation, uncertainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and human orientation - CORRECT ANSWER-e. assertiveness, future orientation, gender differentiation, uncertainty avoidance, power distance, individualism/collectivism, in-group collectivism, performance orientation and human orientation The GLOBE value describing the acceptance of unequal of equal levels of power of institutions and organizations is called a. institutional distribution theory b. collectivism c. power distance d. organizational power theory e. bureaucracy - CORRECT ANSWER-c. power distance Individualism is the degree to which people prefer to act as ______, whereas collectivism is the equivalent of ______? a. individuals, group behaviour b. individuals, uncertainty avoidance c. individuals, low individualism d. power brokers, low individualism e. power brokers, low self-esteem - CORRECT ANSWER-c. individuals, low individualism Society's reliance on social norms and procedures to alleviate unpredictability is a. certainty avoidance b. power distance c. gender differentiation d. uncertainty avoidance e. assertiveness - CORRECT ANSWER-d. uncertainty avoidance Making sense of behaviour in organization is challenging at the best of times. Many changes occur on almost a daily basis, which affects a company's ability to compete and maintain profitability while at the same time paying attention to employee needs, globalization and increasing multiculturalism. Jack Fraser, director of human resources at Central Telecom, decided he wished to take some further training and join managers from other organizations to learn about the forces that shape workplace diversity. During his training sessions, Jack became keenly aware of the many factors that cause and contribute to diversity and what some of the impacts are upon employees individually an d collectively. Jack determined that if Central Telecom is to keep pace with the competition and provide a good place for employees to work and also retain their services over the longer term, he would have to develop some sort of program and standards to facilitate the process. Good dialogue with company personnel, accurate information from others with similar experiences, and a dedication toward a quality work life would all assists in this direction. Sensitive issues centered on employee values and attitudes would have to be carefully addressed and the impact from the larger society considered and incorporated. In short, Jack needs to grasp not only a full understanding of organizational dynamics , but must use his experience and expertise to apply the process of his company. On a recent trip to the United States, Jack found himself discussing concerns with diversity issues. Jack found that American managers appeared to rely more on hierarchy in their organization structures. This lead Jack to conclude that a. Canadian values appear to be somewhat inferior to American values b. American appear to be more suited to working in teams c. Canadian and American managers will likely behave somewhat differently d. Americans will always follow the directives of their managers more e. Canadians value individuality and individual performance more than Americans - CORRECT ANSWER-c. Canadian and American managers will likely behave somewhat differently. Motivation is a. a component of ability, personal traits and desire b. an individual's intensity, direction and persistence c. an effort toward creating goals d. a constant intensity e. an attitudinal trait - CORRECT ANSWER-a. a component of ability, personal traits and desire Kane was a manger who believed most employees only worked for money. He assumed that they disliked work and a result a. he lets employees choose their own goals b. he allow employees to use discretion c. he imposes strict controls d. he makes extensive use of delegating authority e. he allows employees to make decisions - CORREC