NETA Exam Questions with Correct Answers

NETA Exam Questions with Correct Answers The 6 keys to change - ANSWER STRONG DESIRE/BELIEF: believe they can be successful TRUE DESIRE: demonstrate ability to confront fears and feelings to facilitate change A PLAN: step by step plan, short term & long term KNOWLEDGE: possess adequate information to approach behavior changes logically and healthfully PROGRESS: measure, record, evaluate, reward SETBACKS: viewed as learning experiences, have a plan to deal with them Stages of change - ANSWER PRE-CONTEMPLATION: no apparent intention to make any changes CONTEMPLATION: begins to weigh the cost necessary to make changes PREPARATION: demonstrate efforts and plans to initiate change ACTION: in process of making changes MAINTENANCE: successfully achieved goals, needs to continue monitoring Outcome goals - ANSWER Usually numbers based and contain factors that are uncontrollable Performance goals - ANSWER Based on factors one can control and actions one can perform The message - ANSWER Primary message is the idea you want to convey; secondary message is delivered with your tone of voice -38% how you say it -7% what you say -55% body language Verbal-active listening skills - ANSWER -Paraphrasing: use own words to reiterate what clients say -Clarifying: use own words to describe what you heard -Parroting/repeating: repeating, word for word, what client said -Summarizing: summary of the conversation to bring closure or transition -Minimal encouragers: "tell me more" "yes go on" or nodding your head -Questioning: ask open ended questions, no closed ended (yes/no) Learning patterns - ANSWER Most are dominant in one but will learn in the others as well -Auditory -Visual -Kinesthetic Empowered/active learning - ANSWER Balance of intuitive and logical; need stimulating presentations and like to be valued for their input Median - ANSWER Midline (divided into right and left)