Hospitality and Tourism chapters 1-5

What is the Disney service model - correct answer •Start wit a smile •Eye contaxt and body language •Use respect •Welcome guests •Value the magic •Initiate guest contact •Create service solutions •End with a "thankyou" How many people are their worldwide? - correct answer 7.2 billion How many people in the world will their be by 2050? - correct answer Almost 9 billion Do people enjoy short or long vacations? - correct answer Short Do people still have an opinion of seasonality? - correct answer No, it has become less important What makes travel more appealing? - correct answer Economic, social, and political chamges worldwide What did the national tourism of 1981 do? - correct answer Promoted tourism What type of impact does tourism have on business? - correct answer Business for hotels, resorts, spa's, motels, and camping. Industry defined is . . . - correct answer Interrelated business What type of impact is on tourism and business? - correct answer Transportation, attractions, food, and beverages Examples of transportation - correct answer Airlines, cruiseships, rail roads, car rentals, and bus coaches Examples of attractions - correct answer Man made, and natural attractions Examples of foods and beverages - correct answer Restraunts, Fast food, and Wine medchants Charleston CVB - correct answer Partners with government to promote a message Interrelations - correct answer Mutual dependency, some monster standards with partners, and some give discounts or coupons Why do people travel? - correct answer For business, health, social, recreation, and culture Why do people travel to Charleston? - correct answer For beaches, weather, sports, culture, and history Psychographic research - correct answer Attempts to classify people's behavior by their lifestyles and values demographic information - correct answer Price and sights group Quality group - correct answer First class accommodations What are the advantages of the social impact of travel? - correct answer Money, jobs, and groups What are the disadvantages to social impact of travel? - correct answer Crime, water and waste