Physical and Technological Resources Required
Marks & Spencer
Physical Resources
Type How are they used withinthe business? How does the resource effectively improve the
(Marks&Spencer) performance of the business?
Building and Facilities There are the stores that Marks and Spencer’s own. This is By having modern updated facilities in Marks and Spencer’s
where customers can go in and purchase the products and stores, it helps them to attract and keep customers using
services that they require. In the store they will also have their stores. By attracting customers it then generates more
room where they hold their stock, which are all the profit for the business as they will be making sales.
products that they store. In their stores they also have cafes Customer satisfaction will also increase as they will have
where people can go and sit to eat, further generating their had a good shopping experience which can increase loyalty
profits. and get rid of competitors. By doing this it will also mean
An example of the products that they have in their stores that they will have an increase in sales and generate more
could be clothes, this will attract customers as they can profit as customers will want to go to their store as they are
shop for food as well as clothes and it is convenient. updated and have a wide range of products in them.
The image above shows the clothing inside of their stores
which looks much updated and is attractive to look at for
their customers as everything is placed neatly.
Marks & Spencer
Physical Resources
Type How are they used withinthe business? How does the resource effectively improve the
(Marks&Spencer) performance of the business?
Building and Facilities There are the stores that Marks and Spencer’s own. This is By having modern updated facilities in Marks and Spencer’s
where customers can go in and purchase the products and stores, it helps them to attract and keep customers using
services that they require. In the store they will also have their stores. By attracting customers it then generates more
room where they hold their stock, which are all the profit for the business as they will be making sales.
products that they store. In their stores they also have cafes Customer satisfaction will also increase as they will have
where people can go and sit to eat, further generating their had a good shopping experience which can increase loyalty
profits. and get rid of competitors. By doing this it will also mean
An example of the products that they have in their stores that they will have an increase in sales and generate more
could be clothes, this will attract customers as they can profit as customers will want to go to their store as they are
shop for food as well as clothes and it is convenient. updated and have a wide range of products in them.
The image above shows the clothing inside of their stores
which looks much updated and is attractive to look at for
their customers as everything is placed neatly.
