Class D Water License – Texas Questions and Correct Answers Rated A+

Operators have a responsibility to provide drinking water that meets federal and state standards. (true/false) - true Water must be disinfected, delivered at inadequate pressure, and be ample in quantity. (true/false) - false (adequate pressure) Utility employees should guard the water supply and facilities from contamination, public tours, and even terrorism. (true/false) - false (public tours) The state requires bacteriological sample results be kept _____ years. - 5 years The state requires chemical analysis be kept at least _____ years. - 10 years EPA requires a water system to keep a copy of each consumer confidence report at least _____ years. - 5 years A public water system provides the public with piped water for human consumption, serves at least _____ service connections, and regularly serves at least _____ individuals daily at least _____ days out of the year. - 15 service connections 25 individuals 60 days out of the year The water utility field affects everyone because _____. - water is essential to life and health The water utility employee should remember customers are entitled to _____ and _____. - courteous treatment and answers to questions about water In Texas, water operator licensing is administered by the _____. - TCEQ All public water systems are required to employ licensed operators even if the system only _____ treated water bought from another source. - redistributes treated water Public water systems include cities, municipal utility districts, rural water supply corporations, mobile home parks, and _____. - campgrounds Examples of community water systems include ________. a. municipalities b. municipal utility districts c. rural water supply corporations d. mobile home parks e. all the above - e. all of the above A federal agency impacting the water utility industry is the _____. - EPA The most important federal law impacting the water utility industry is the _____. - Safe Drinking Water Act (PL93-523) The four national safety and quality standards for drinking water covered in the Safe Drinking Water Act are physical, chemical, ________ and radiological. - bacteriological The state agency that regulates drinking water in Texas and administers the federal Safe Drinking Water Act is the ________. - TCEQ Water utility system personnel are required to notify the TCEQ of changes or alterations of the system, a new facility to be built, and water supply ________. - health hazards Some regional and local agencies impacting the water utility industry are municipal utility districts, rural water supply corporations, drainage districts, ________, groundwater conservation districts, and subsidence districts. - river authorities Public relations (PR) is the relationship between YOU, the water utility employee, and the _____. - customer The keys to good customer relations are (1) everything the utility does is PR, (2) customers are entitled to courteous treatment, (3) every employee is a PR person. (true/false) - true Meter readers are the persons with whom customers have the least contact. (true/false) - false (meter readers often have the most contact) Meter readers can be ambassadors of goodwill. (true/false) - true Maintenance crews can warn customers of service interruptions and provide signs and barriers to protect the public. (true/false) - true The plant operator is responsible for treating the water to assure it is safe to drink and use. (true/false) - true Water bills should be accurate, itemized, and neat, and payment should be optional. (true/false) - false (payment not optional) All employees should be kept informed of utility plans and policies. (true/false) - true Complaints should be treated as "griping" and investigated as a last priority. (true/false) - false In small water systems the operator is often _____, _____ and _____. - meter reader, repair crew and pump operator "Stuffers" sent to customers in billing statements may contain ________. a. departments to call for service b. explanations of utility policy c. a history of the utility d. tips on water conservation e. all the above - e. all of the above Delinquent payment notices should be ________. a. tactful and tasteful b. mailed in an envelope c. businesslike d. all listed - d. all listed EPA requires community water systems to provide customers with a ________ report on the system's water quality. - yearly If water quality reports are attractive and easy to ________, they can build goodwill and trust with the customer. - understand Good treatment of employees includes fair wages, benefits, and ________ working conditions. - safe working conditions Follow up with a phone call or ________ to make sure everything is satisfactory. a. postcard b. email c. letter d. a and b - d. postcard or email Listen to special requests and seek solutions to oblige the customer within ________. - utility policy Treat customers as though another water utility across the street is competing for your ________. - customers