3CX Academy, Intermediate Certification Questions and
Answers 100% Pass
User A from group A has "Show presence to group members" and "Can See
group members" checked, User B from group B has the same. Can they see each
others presences?
No
Certificates in PFX format are single files containing the certificate and the private
key.
True
Is there a way to add a company phonebook contact from the 3CX client
Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A
new call comes into this Ring Group. If extension A does not answer the call after
the configured "Ring Time" the call will be forwarded to the "Destination if no
answer"
False
The way the Digital Receptionist destination is chosen, is controlled by the DTMF
tone it receives.
True
In general, calls from a Queue to an IP phone will never leave a missed call
notification.
True
On an existing 3CX installation, if you want to change the public FQDN but keep
the same license key, you must take a backup with all options except "Include
License Key & FQDN," release the FQDN from the license key, reinstall 3CX,
restore the backup and enter the new FQDN with the old license key.
True
When custom prompts are used during the announcement of the Digital
Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16
bit, mono.
False
Can a range of dates be defined as a Holiday?
Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation.
True
STUN is a method enabling deskphones to discover their public IP address and
port mapping of their internal SIP port.
True
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is:
Full Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore
V14 backup -> finish the V15 installation.
, True
Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard
Edition" license. Can extension 100, by any means, only log out from Queue A as
an active agent but not from Queue B?
No
The default backup folder set during the installation in Windows is C:\
ProgramData\3CX\Instance1\Data\Backups\. If you uninstall 3CX, is this folder
deleted without warning along with all its contents?
Yes
An extension is part of a ring group. This extension has switched its profile to
DnD and has been configured to redirect all calls to the extension, to voice mail.
Will all calls to the ring group also be redirected to the voicemail of the user?
False (No)
If you choose to use your own public FQDN during the 3CX installation, can you
use a wildcard certificate, if it covers the FQDN you want to use?
Yes
As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither
at the remote location where the SBC is located nor on the firewall in front of 3CX.
True
Chat messages across the users of a group can be blocked by unticking the right
"Can Chat with group members."
False
Voice mailbox greetings can be different based on the user's profile status.
True
A caller connected to a Digital Receptionist can directly dial the extension
number of a user and will directly be transferred to that extension.
True
When a STUN IP phone is booted and prompts the user to authenticate (RPS), the
user must enter the Extension Number and voicemail PIN.
True
Every extension in 3CX can have its own personal web meeting URL.
False
The order of added extensions in a Ring Group does not matter regardless which
"Ring Strategy" is used by the Ring Group.
False
The amount of Polling Strategies for Queues depends on the license key
activated in 3CX.
True
An extension can only be part of one group at a time.
False
In the extension settings, enabling the "Disallow use of extension outside the
LAN" option also blocks remote 3CX Clients from registering.
False
Inbound Rules are configured to route calls to different destinations based on
time. The host which runs 3CX is configured to use UTC as its timezone. The
Answers 100% Pass
User A from group A has "Show presence to group members" and "Can See
group members" checked, User B from group B has the same. Can they see each
others presences?
No
Certificates in PFX format are single files containing the certificate and the private
key.
True
Is there a way to add a company phonebook contact from the 3CX client
Yes
You are using "Prioritized Hunt" as your "Ring Strategy" in Ring Groups. Three
extensions are added as members of this Ring Group (in order A, B, and C). Let's
assume that extension B is engaged in a call. Extension A and C are available. A
new call comes into this Ring Group. If extension A does not answer the call after
the configured "Ring Time" the call will be forwarded to the "Destination if no
answer"
False
The way the Digital Receptionist destination is chosen, is controlled by the DTMF
tone it receives.
True
In general, calls from a Queue to an IP phone will never leave a missed call
notification.
True
On an existing 3CX installation, if you want to change the public FQDN but keep
the same license key, you must take a backup with all options except "Include
License Key & FQDN," release the FQDN from the license key, reinstall 3CX,
restore the backup and enter the new FQDN with the old license key.
True
When custom prompts are used during the announcement of the Digital
Receptionist, the prompt must be in the format: MP3, encoded in PCM, 8 kHz, 16
bit, mono.
False
Can a range of dates be defined as a Holiday?
Yes
All extensions are added to the "DEFAULT" group (which can be renamed) upon
creation.
True
STUN is a method enabling deskphones to discover their public IP address and
port mapping of their internal SIP port.
True
In order to upgrade from V14 latest Service Pack to V15, the correct procedure is:
Full Backup of V14 -> Uninstall V14 -> Install V15 -> during the installation restore
V14 backup -> finish the V15 installation.
, True
Extension 100 is an agent of the two Queues. 3CX is licensed with a "Standard
Edition" license. Can extension 100, by any means, only log out from Queue A as
an active agent but not from Queue B?
No
The default backup folder set during the installation in Windows is C:\
ProgramData\3CX\Instance1\Data\Backups\. If you uninstall 3CX, is this folder
deleted without warning along with all its contents?
Yes
An extension is part of a ring group. This extension has switched its profile to
DnD and has been configured to redirect all calls to the extension, to voice mail.
Will all calls to the ring group also be redirected to the voicemail of the user?
False (No)
If you choose to use your own public FQDN during the 3CX installation, can you
use a wildcard certificate, if it covers the FQDN you want to use?
Yes
As the 3CX SBC can help overcome NAT issues no NAT is required at all, neither
at the remote location where the SBC is located nor on the firewall in front of 3CX.
True
Chat messages across the users of a group can be blocked by unticking the right
"Can Chat with group members."
False
Voice mailbox greetings can be different based on the user's profile status.
True
A caller connected to a Digital Receptionist can directly dial the extension
number of a user and will directly be transferred to that extension.
True
When a STUN IP phone is booted and prompts the user to authenticate (RPS), the
user must enter the Extension Number and voicemail PIN.
True
Every extension in 3CX can have its own personal web meeting URL.
False
The order of added extensions in a Ring Group does not matter regardless which
"Ring Strategy" is used by the Ring Group.
False
The amount of Polling Strategies for Queues depends on the license key
activated in 3CX.
True
An extension can only be part of one group at a time.
False
In the extension settings, enabling the "Disallow use of extension outside the
LAN" option also blocks remote 3CX Clients from registering.
False
Inbound Rules are configured to route calls to different destinations based on
time. The host which runs 3CX is configured to use UTC as its timezone. The
