CPHQ Certification Exam 2023 Graded A+

Triple Aim - ANSWER-1. Ensure quality of care for individual 2 Improve health of the population 3. Control costs Critical components of a leadership team - ANSWER-Understand the concepts of organizations as complex systems, culture, strategic planning, change, innovation and creativity IOM definition of healthcare quality - ANSWER-The degree to which health services for individuals and populations increase the likelihood of desired health outcomes and are consistent with current professional knowledge Quality Management definition - ANSWER-A strategic, integrated management system, which involves all managers and employees and uses quantitative methods to continuously improve an organization's processes to meet and exceed customer needs, wants and expectations IOMs 6 aims for healthcare improvement - ANSWER-Safety Effectiveness (avoid overuse and underuse) Patient-centeredness - ensure patient values guide all clinical decisions Timeliness - reduce waits and sometimes harmful delays Efficiency - avoiding waste Equity - providing care that does not vary in quality with respect to personal characterisitics, ethnicity, geographic location or socioeconomic status system definition - ANSWER-A regularly interacting or independent group of items forming a unified whole Benefits of system thinking - ANSWER-Aiding in identifying and understanding the big picture Facilitating the identification of major components Identifying important relationships and providing proper perspective Avoiding excessive attention to a single part Allowing for a broad-scope solution Fostering integration Providing a basis for redesign Healthcare organizations are ... - ANSWER-Complex Adaptive Systems (CASs) Making change in one process or dept naturally requires changes in other processes, functions and depts. Effectiveness is dependent on alignment of parts of the system. InterRelationships (between individuals is a critical component of the model) Not linear Characteristics of leaders in CASs - ANSWER-Value persons and relationships Use loose coupling Complicate or link Diversify Make sense Think about the future Are collaborative Listen and learn Are adaptable Offer alternatives Characteristics of Leaders in CASs - ANSWER-Value persons and relationships Use loose coupling Complicate or link Diversify Make sense Think about the future Are collaborative Listen and learn Are adaptable Offer alternatives Characteristics of Leaders in traditional systems - ANSWER-Value positions Use tight structuring Simplify Socialize Make decisions Do planning based on forecasting Are controlling, in charge Know Are self-preserving Repeat the past True or False The HCQP assists organization leaders and employees in understanding the principles and common frameworks for healthcare quality strategies. - ANSWER-True