WGU D046 Exam Practice Questions With 100% Correct Answers 2023/2024 | Graded A+ (VERIFIED)

What is the greatest challenge of care coordination and case management? The fragmented nature of care transitioning, in which patients and providers may not always have the same information What are the steps of the care coordination model? Establish a care plan, planning for a care conference meeting with providers to discuss and finalize the care plan, plan implementation led by a team systems navigator to ensure all the necessary technology and tools are in place so all members of the team may utilize shared information, then ongoing support and re-evaluation/measurement of the plan for adjustments/updates, as necessary. How do you set the stage using appropriate communication skills? Greet patient appropriately and acknowledge the wait time if needed Find out how the patient is feeling about the consultation Introduce the computer into the coordinator-patient triad Explain and reassure the patient of confidentiality of EMR Discuss and define the key communication skills used by health services coordinators. Instances in which a patient may share "personal, emotional or psychological problems" in which case "undivided attention should be focused on the patient...with hands off the mouse and keyboard and eyes off the screen." ? Explain the importance of active listening. -Shows the patient that you care-Establishes trust in a healthcare professional-patient relationship-Lessens your chance of erroneous information capture or decision-making, based on your own assumptions-Increases the chances that you will procure pertinent information Define motivational interviewing and provide 2 strategies of when it would be useful and what you would say A client-centered, directive method for enhancing intrinsic motivation to change by exploring and resolving ambivalence. Positive reinforcement. What is telemedicine? A technology-driven means for patients to connect with healthcare providers for remote monitoring of their health conditions and to receive medical consultation without having to come for an office visit. What is culturally competent care? Is the process of acquiring specific knowledge, skills, and attitudes to provide culturally congruent care What is evidence-based practice (EBP)? -It's using research that has already been done to help us -use of best evidence to influence care What are the six-steps of the care coordination process? 1. Client identification and selection: Focuses on identifying clients who would benefit from case management services. This step may include obtaining consent for case management services, if appropriate. 2. Assessment and problem/opportunity identification: Begins after the completion of the case selection and intake into case management and occurs intermittently, as needed, throughout the case. 3. Development of the case management plan: Establishes goals of the intervention and prioritizes the needs of the client, support system, and/or family caregiver, as well as determines the type of services and resources that are available in order to address the established goals or desired outcomes. 4. Implementation and coordination of care activities: Puts the case management plan into action. 5. Evaluation of the case management plan and follow-up: Involves the evaluation of the client's status and goals and the associated outcomes. 6. Termination of the case management process: Brings closure to the care and/or episode of illness. The process focuses on discontinuing case management when the client transitions to the highest level of function, the best possible outcome has been attained, or the needs/desires of the client change. What is transitional care? Activities that prevent repeated and avoidable re-admissions and negative health outcomes after a hospital discharge What are the phases and the definition of the phases of the population care coordination intervention process? -data analysis and selection-assessment-planning-interventions-evaluationsindividualization What is DICE DICE (duration, integrity, commitment, and effort) outlines those additional change factors to manage with employees and other stakeholders. What is SWOT? strengths, weaknesses, opportunities, threats