ch1
Student: ___________________________________________________________________________
1. Human resource management practices have been shown to positively impact company performance by
contributing to employee and customer satisfaction, innovation, productivity, and company reputation.
True False
2. Human resource management refers to policies, practices, and systems that influence employees'
behavior, attitudes, and performance.
True False
3. The human resource department is most likely to collaborate with other company functions on
outplacement, labor law compliance, testing, and unemployment compensation.
True False
4. The three product lines of HR include a) administrative services and transactions, b) financial services,
and c) strategic partners.
True False
5. HR professionals need to have six competencies as identified by the Human Resource Competency
Study.
True False
6. The role of HRM in administration has remained the same despite advances in technology.
True False
7. Advances in technology have allowed HR services to be offered more on a self-service basis than in the
past.
True False
8. Many administrative activities of HR, such as payroll administration, training, and selection, are being
outsourced.
True False
9. Human resource departments have only recently come to be viewed as administrative experts and
employee advocates.
True False
10. Evidence-based HR provides managers with data to make decisions, instead of just intuition.
True False
11. Stakeholders of a company includes employees and shareholders.
True False
1
,12. According to the U.S. Bureau of Labor Statistics, more than 25 percent of the workers will reach
retirement age by 2010, resulting in a potential worker shortage of 10 million.
True False
13. By 2012, employment demand is expected to be greatest in professional and related services.
True False
14. Occupations that are fastest growing provide the highest pay related to the occupation.
True False
15. A learning organization embraces a culture of lifelong learning, enabling all employees to continuously
acquire and share knowledge.
True False
16. The psychological contract describes what an employee expects to contribute and what the company will
provide to the employee in return for these contributions.
True False
17. The use of alternative work arrangements, which include independent contractors, on-call workers,
temporary workers, and contract company workers, is shrinking.
True False
18. To be effective, balanced scorecards must be customized by companies to fit their market situations,
products, and competitive environments.
True False
19. The balanced scorecard should be used to link marketing to the company's human resource management
activities.
True False
20. Corporate cultures within companies that successfully implement TQM typically emphasize
individualism, hierarchy, accountability, and profits.
True False
21. ISO 9000 certification is an integral component of W. Edwards Deming's quality control process.
True False
22. In the coming years, the U.S. workforce is predicted to become more diverse in terms of age, ethnicity,
and racial background.
True False
23. As many older workers leave the workforce permanently, a new challenge arises, how to capture their
unique knowledge and expertise.
True False
2
,24. Cultural diversity can provide a company a competitive advantage regarding problem-solving.
True False
25. The Sarbanes-Oxley Act of 2002 sets strict rule for corporate behavior and sets heavy fines and prison
terms for noncompliance.
True False
26. Nearly 80 percent of people access the Internet most often from home, while 30 percent do so at work.
True False
27. E-HRM is more applicable to practices associated with recruiting and training than those associated with
analysis and design work, selection, and compensation and benefits.
True False
28. HR dashboard is a series of indicators that managers and employees have access to on the company
intranet or human resource information system.
True False
29. Compensating human resources involves measuring employees' performance.
True False
30. _____ refers to a company's ability to maintain and gain market share in its industry.
A. Outsourcing
B. Competitiveness
C. Self-service
D. Empowerment
31. Many companies refer to HRM as involving _______.
A. "Motivation practices"
B. "Financial practices"
C. "People practices"
D. "Compensation practices"
32. Strategic HR Management includes all but one of the following. Name the exception.
A. Financial planning
B. Training and development
C. Performance management
D. Recruiting talent
33. Which of the following is NOT a responsibility of HR departments?
A. Recruiting
B. Benefits
C. Community relations
D. Financial management
3
, 34. Which of the following is not a product line of human resources?
A. Administrative services and transactions
B. Strategic partner
C. Human capital partner
D. Business partner services
35. Which of the following best describes a cultural steward?
A. Shapes the organization
B. Delivers results with integrity
C. Facilitates change
D. Recognizes business trends and their impact on the business
36. Giving employees on-line access to information about HR issues such as training, benefits, and
compensation is known as
A. Outsourcing
B. Continuous learning
C. Self-service
D. Strategic planning
37. The practice of having another company (a vendor, third-party provider, consultant) provide services
traditionally associated with the administrative role of HR is known as
A. E-commerce
B. Empowering
C. Outsourcing
D. Benchmarking
38. Traditionally, the HRM department was primarily a(n) ______?
A. Business minded
B. Finance expert
C. Employer advocate
D. Administrative expert
39. Which one of the following statements about the HR profession is not true?
A. A college degree is required of HR specialists, but not of generalists
B. Generalists usually perform the full range of HRM activities, including recruiting, training,
compensation, and employee relations
C. Professional certification in HRM continues to be less common than membership in professional
associations
D. The primary professional organization for HRM is the Society for Human Resource Management
40. All of the following competitive challenges faced by companies will increase the importance of human
resource management except
A. The global challenge
B. The challenge of sustainability
C. The economic challenge
D. The technology challenge
4
Student: ___________________________________________________________________________
1. Human resource management practices have been shown to positively impact company performance by
contributing to employee and customer satisfaction, innovation, productivity, and company reputation.
True False
2. Human resource management refers to policies, practices, and systems that influence employees'
behavior, attitudes, and performance.
True False
3. The human resource department is most likely to collaborate with other company functions on
outplacement, labor law compliance, testing, and unemployment compensation.
True False
4. The three product lines of HR include a) administrative services and transactions, b) financial services,
and c) strategic partners.
True False
5. HR professionals need to have six competencies as identified by the Human Resource Competency
Study.
True False
6. The role of HRM in administration has remained the same despite advances in technology.
True False
7. Advances in technology have allowed HR services to be offered more on a self-service basis than in the
past.
True False
8. Many administrative activities of HR, such as payroll administration, training, and selection, are being
outsourced.
True False
9. Human resource departments have only recently come to be viewed as administrative experts and
employee advocates.
True False
10. Evidence-based HR provides managers with data to make decisions, instead of just intuition.
True False
11. Stakeholders of a company includes employees and shareholders.
True False
1
,12. According to the U.S. Bureau of Labor Statistics, more than 25 percent of the workers will reach
retirement age by 2010, resulting in a potential worker shortage of 10 million.
True False
13. By 2012, employment demand is expected to be greatest in professional and related services.
True False
14. Occupations that are fastest growing provide the highest pay related to the occupation.
True False
15. A learning organization embraces a culture of lifelong learning, enabling all employees to continuously
acquire and share knowledge.
True False
16. The psychological contract describes what an employee expects to contribute and what the company will
provide to the employee in return for these contributions.
True False
17. The use of alternative work arrangements, which include independent contractors, on-call workers,
temporary workers, and contract company workers, is shrinking.
True False
18. To be effective, balanced scorecards must be customized by companies to fit their market situations,
products, and competitive environments.
True False
19. The balanced scorecard should be used to link marketing to the company's human resource management
activities.
True False
20. Corporate cultures within companies that successfully implement TQM typically emphasize
individualism, hierarchy, accountability, and profits.
True False
21. ISO 9000 certification is an integral component of W. Edwards Deming's quality control process.
True False
22. In the coming years, the U.S. workforce is predicted to become more diverse in terms of age, ethnicity,
and racial background.
True False
23. As many older workers leave the workforce permanently, a new challenge arises, how to capture their
unique knowledge and expertise.
True False
2
,24. Cultural diversity can provide a company a competitive advantage regarding problem-solving.
True False
25. The Sarbanes-Oxley Act of 2002 sets strict rule for corporate behavior and sets heavy fines and prison
terms for noncompliance.
True False
26. Nearly 80 percent of people access the Internet most often from home, while 30 percent do so at work.
True False
27. E-HRM is more applicable to practices associated with recruiting and training than those associated with
analysis and design work, selection, and compensation and benefits.
True False
28. HR dashboard is a series of indicators that managers and employees have access to on the company
intranet or human resource information system.
True False
29. Compensating human resources involves measuring employees' performance.
True False
30. _____ refers to a company's ability to maintain and gain market share in its industry.
A. Outsourcing
B. Competitiveness
C. Self-service
D. Empowerment
31. Many companies refer to HRM as involving _______.
A. "Motivation practices"
B. "Financial practices"
C. "People practices"
D. "Compensation practices"
32. Strategic HR Management includes all but one of the following. Name the exception.
A. Financial planning
B. Training and development
C. Performance management
D. Recruiting talent
33. Which of the following is NOT a responsibility of HR departments?
A. Recruiting
B. Benefits
C. Community relations
D. Financial management
3
, 34. Which of the following is not a product line of human resources?
A. Administrative services and transactions
B. Strategic partner
C. Human capital partner
D. Business partner services
35. Which of the following best describes a cultural steward?
A. Shapes the organization
B. Delivers results with integrity
C. Facilitates change
D. Recognizes business trends and their impact on the business
36. Giving employees on-line access to information about HR issues such as training, benefits, and
compensation is known as
A. Outsourcing
B. Continuous learning
C. Self-service
D. Strategic planning
37. The practice of having another company (a vendor, third-party provider, consultant) provide services
traditionally associated with the administrative role of HR is known as
A. E-commerce
B. Empowering
C. Outsourcing
D. Benchmarking
38. Traditionally, the HRM department was primarily a(n) ______?
A. Business minded
B. Finance expert
C. Employer advocate
D. Administrative expert
39. Which one of the following statements about the HR profession is not true?
A. A college degree is required of HR specialists, but not of generalists
B. Generalists usually perform the full range of HRM activities, including recruiting, training,
compensation, and employee relations
C. Professional certification in HRM continues to be less common than membership in professional
associations
D. The primary professional organization for HRM is the Society for Human Resource Management
40. All of the following competitive challenges faced by companies will increase the importance of human
resource management except
A. The global challenge
B. The challenge of sustainability
C. The economic challenge
D. The technology challenge
4
