Chapter 01
Managing Human Resources
True / False Questions
1. Managers and economists traditionally have seen human resource management as a source
of value to their organizations.
True False
2. The concept of "human resource management" implies that employees in an organization
cannot be considered as a resource and hence are interchangeable.
True False
3. Human resources cannot be imitated.
True False
4. High-performance work systems have been essential in making organizations strong enough
to weather the storm of a recession and remain profitable when the economy begins to
expand after the recession.
True False
5. No two human resource departments have precisely the same roles and responsibilities.
True False
6. Greater concern for innovation and quality has shifted the job trend to using more broadly
defined jobs.
True False
7. An organization makes selection decisions in order to add employees to its workforce, as well
as to transfer existing employees to new positions.
True False
,8. Establishing and administering personnel policies allows a company to handle problematic
situations more fairly and objectively than if it addressed such incidents on a case-by-case
basis.
True False
9. When a person evaluating performance is not familiar with the details of a job, outcomes tend
to be easier to evaluate than specific behaviors.
True False
10. Human resource management requires the ability to communicate through a variety of
channels.
True False
11. Current federal laws fail to outline how to use employee databases in order to protect
employees' privacy while also meeting employers' and society's concern for security.
True False
12. Human resource management is increasingly becoming a purely administrative function.
True False
13. Evidence-based HR refers to the practice of initiating disciplinary action against employees
only in the presence of clear and demonstrable proof of undesirable behavior.
True False
14. In organizations with sustainable strategies, the HR departments focus on employee
development and empowerment rather than short-term costs.
True False
15. An HR professional can be an effective talent manager or organizational designer only when
he has the knowledge of how an organization is structured and how that structure might be
adjusted to help it meet its goals for developing and using employees' talents.
True False
16. Being able to influence people and build interpersonal relationships is an important
characteristic of a successful HR professional.
True False
17. HR activities are exclusively carried out by an HR specialist in small organizations.
True False
,18. The supervisors in an organization play a key role in employee relations because they are
most often the voice of management for the employees.
True False
19. The right of free consent states that employers can conceal the nature of a job while hiring an
employee for a particular position.
True False
20. Kira feels that being denied a promotion has more to do with being a woman than with her
overall performance. However, her supervisors and the HR department are refusing to hear
her case. This suggests that Kira has been denied her right to due process.
True False
21. In companies that are ethical and successful, senior executives are the only stakeholders
who are responsible for the actions of the company.
True False
22. For human resource practices to be considered ethical, they must result in the greatest good
for the largest number of people.
True False
23. The role of an HR generalist is essentially limited to recruitment and selection.
True False
24. The vast majority of HRM professionals have a college degree.
True False
25. The Society for Human Resource Management (SHRM) is the primary professional
organization for HRM and the world's largest human resource management association.
True False
Multiple Choice Questions
, 26. The policies, practices, and systems that influence employees' behavior, attitudes, and
performance are important dimensions of:
A. supply chain management.
B. materials management.
C. human resource management.
D. labor laws.
E. employment laws.
27. In the context of human resource management, human capital refers to the:
A. wages, benefits, and other costs incurred in support of HR functions in an organization.
B. cash, equipment, technology, and facilities that an organization uses.
C. tax-deferred value of an employee's 401(k) plan.
D. organization's employees, which add economic value to the company.
E. total budget allocated to the HR department in an organization.
28. Which of the following describes the employees of an organization in terms of their training,
experience, judgment, intelligence, relationships, and insight?
A. Performance management
B. Human capital
C. Tangible capital
D. Traditional management
E. Working capital
29. Daniel, the director of operations, strongly believes that human resource management (HRM)
is critical to the success of organizations. Melissa, the CFO of the organization, opposes
Daniel's view because she thinks HRM is an unnecessary expense for the company. Which
of the following statements weakens Melissa's belief?
A. HRM is highly substitutable and interchangeable.
B. HRM is easily available for all companies to utilize.
C. HRM helps an organization imitate human resources at a high-performing competitor.
D. HRM ensures that persons with high levels of the needed skills and knowledge are easily
found.
E. HRM is indispensable for building a competitive advantage.
Managing Human Resources
True / False Questions
1. Managers and economists traditionally have seen human resource management as a source
of value to their organizations.
True False
2. The concept of "human resource management" implies that employees in an organization
cannot be considered as a resource and hence are interchangeable.
True False
3. Human resources cannot be imitated.
True False
4. High-performance work systems have been essential in making organizations strong enough
to weather the storm of a recession and remain profitable when the economy begins to
expand after the recession.
True False
5. No two human resource departments have precisely the same roles and responsibilities.
True False
6. Greater concern for innovation and quality has shifted the job trend to using more broadly
defined jobs.
True False
7. An organization makes selection decisions in order to add employees to its workforce, as well
as to transfer existing employees to new positions.
True False
,8. Establishing and administering personnel policies allows a company to handle problematic
situations more fairly and objectively than if it addressed such incidents on a case-by-case
basis.
True False
9. When a person evaluating performance is not familiar with the details of a job, outcomes tend
to be easier to evaluate than specific behaviors.
True False
10. Human resource management requires the ability to communicate through a variety of
channels.
True False
11. Current federal laws fail to outline how to use employee databases in order to protect
employees' privacy while also meeting employers' and society's concern for security.
True False
12. Human resource management is increasingly becoming a purely administrative function.
True False
13. Evidence-based HR refers to the practice of initiating disciplinary action against employees
only in the presence of clear and demonstrable proof of undesirable behavior.
True False
14. In organizations with sustainable strategies, the HR departments focus on employee
development and empowerment rather than short-term costs.
True False
15. An HR professional can be an effective talent manager or organizational designer only when
he has the knowledge of how an organization is structured and how that structure might be
adjusted to help it meet its goals for developing and using employees' talents.
True False
16. Being able to influence people and build interpersonal relationships is an important
characteristic of a successful HR professional.
True False
17. HR activities are exclusively carried out by an HR specialist in small organizations.
True False
,18. The supervisors in an organization play a key role in employee relations because they are
most often the voice of management for the employees.
True False
19. The right of free consent states that employers can conceal the nature of a job while hiring an
employee for a particular position.
True False
20. Kira feels that being denied a promotion has more to do with being a woman than with her
overall performance. However, her supervisors and the HR department are refusing to hear
her case. This suggests that Kira has been denied her right to due process.
True False
21. In companies that are ethical and successful, senior executives are the only stakeholders
who are responsible for the actions of the company.
True False
22. For human resource practices to be considered ethical, they must result in the greatest good
for the largest number of people.
True False
23. The role of an HR generalist is essentially limited to recruitment and selection.
True False
24. The vast majority of HRM professionals have a college degree.
True False
25. The Society for Human Resource Management (SHRM) is the primary professional
organization for HRM and the world's largest human resource management association.
True False
Multiple Choice Questions
, 26. The policies, practices, and systems that influence employees' behavior, attitudes, and
performance are important dimensions of:
A. supply chain management.
B. materials management.
C. human resource management.
D. labor laws.
E. employment laws.
27. In the context of human resource management, human capital refers to the:
A. wages, benefits, and other costs incurred in support of HR functions in an organization.
B. cash, equipment, technology, and facilities that an organization uses.
C. tax-deferred value of an employee's 401(k) plan.
D. organization's employees, which add economic value to the company.
E. total budget allocated to the HR department in an organization.
28. Which of the following describes the employees of an organization in terms of their training,
experience, judgment, intelligence, relationships, and insight?
A. Performance management
B. Human capital
C. Tangible capital
D. Traditional management
E. Working capital
29. Daniel, the director of operations, strongly believes that human resource management (HRM)
is critical to the success of organizations. Melissa, the CFO of the organization, opposes
Daniel's view because she thinks HRM is an unnecessary expense for the company. Which
of the following statements weakens Melissa's belief?
A. HRM is highly substitutable and interchangeable.
B. HRM is easily available for all companies to utilize.
C. HRM helps an organization imitate human resources at a high-performing competitor.
D. HRM ensures that persons with high levels of the needed skills and knowledge are easily
found.
E. HRM is indispensable for building a competitive advantage.
