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NRF Customer Service Exam Study Guide ths Download To Score A+
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A good reason for creating an opening for discussion is to: Get to know what the customer wants Which is an appropriate reasons for following up with a customer? You finally located an item the customer asked for a while back T/F: Customer follow-up is always a good idea, no matter what the situation. False How would you handle a situation where a customer wants a brand that you don't carry? Get permission from him to show the items you do have that meet his needs When the customer presents you with a problem, you should ask her: How she would like the situation solved
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