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Exam (elaborations)
Customer Service NRF-Chapter 2 LATEST EXAM WITH 100% CORRECT & VERIFIED ANSWERS
Preview 2 out of 11 pages
Active Listening A structured form of listening and responding that focuses attention on the speaker. The listener must pay attention to the speaker Repeat in own words what he/she thinks the speaker said Benefits Advantages or rewards of product features Closed Ended Question Questions that evoke one-word answers May I help you? NO Closed ended questions begin with: Do? Will? Can?
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