Fundamentals of Nursing: The Art and science of person-centered care (9th ed) Communications Chpt 8 | Questions with 100 % correct answers | verified
aggressive behavior - standing up for one's rights in a negative manner that violates the rights of others assertive behavior - ability to stand up for oneself and others using open, honest, and direct communication body language - nonverbal communication through gestures, facial expressions, behaviors, and posture bullying - negative, often repetitive, disruptive behavior; also referred to as horizontal violence, lateral violence, and professional incivility channel - The medium the sender has selected to send the message. Can target any of their receiver's senses: Auditory-spoken words and cues Visual-sight, observations, and perception Kinesthetic-touch cliche - a stereotyped, trite, or pat answer Communication - Process of sharing information; process of generating and transmitting meanings CUS (communication tool) - Communication tool to assist in effective communication related to patient safety concerns; the acronym CUS stands for I'm Concerned, I'm Uncomfortable, This is unSafe (or This is a Safety issue)empathy - 1)Objective understanding of the way in which a patient sees his or her situa
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