C235 - CHAPTERS 9-10|UPDATED&VERIFIED|100% SOLVED|GUARANTEED SUCCESS

A cycle of activity that involves defining goals for employees, observing performance and providing feedback, and then conducting a formal performance review. a. Performance Management b. Performance Evaluation c. Firm Performance a. Performance Management A closed-loop continuous cycle that all managers should participate in. a. Performance Management b. Performance Evaluation c. Performance Management Cycle c. Performance Management Cycle The definition, development, and evaluation of employee job performance. a. Performance Management b. Performance Evaluation c. Firm Performance a. Performance Management Behavior or results of behaviors that have been evaluated in an organization. a. Performance b. Performance Evaluation c. self-efficacy a. Performance An individuals belief in their ability and capacity to accomplish a specific task. a. Performance b. Performance Evaluation c. self-efficacy c. self-efficacy ________ is neither good nor bad until evaluated. Behavior Performance Abilities Feedback Behavior Which 2 items below are needed for an employee to perform effectively? KSAs Motivation Feedback Abilities KSAs Motivation According to the casual model of job performance, which of the following does NOT lead to motivation? Rewards Knowledge Self-efficacy Feedback Knowledge What are the performance management goals? a. Feedback; development b. Appraisal; results c. Feedback; increased performance d. Evaluation; development d. Evaluation; development A performance expectation that must be met over and over, usually associated with jobs involving routine, repetitive tasks. a. Performance Standards b. Performance Goals c. Performance Expectations a. Performance Standards A statement of results to be achieved by a single employee or group within a certain time frame; typically applied in a non-repetitive situations. a. Performance Standards b. Performance Goals c. Performance Expectations b. Performance Goals In order to remain competitive, organizations must clearly communicate __________ expectations throughout the company. Performance Behavior Commitment Result Performance Managers need to help their subordinates understand the connection between _________ and _________. a. Performance; job satisfaction b. Behavior; performance c. Motivation level; level of results d. Work output; success of the firm d. Work output; success of the firm The best way to state and clarify expectations is through: a. The example of the supervisor b. Performance reviews and goal setting c. Performance standards and goals d. One-on-one meeting between supervisors and subordinates c. Performance standards and goals These are established as an example or model. a. standards b. goals c. expectations a. standards A statement of results to be achieved within a certain time frame. a. standards b. goals c. expectations b. goals "The department will answer 95% of all incoming calls by the third ring and will respond to all customer requests for information within 24 hours" is an example of: A commitment An expectation A standard A goal A standard A development approach that provides personal and direct support to individuals as they achieve a specific competence. a. coaching b. processing c. performance d. self-serving bias a. coaching This is the tendency for individuals to attribute their successes to themselves (internal factors) and their failures to others or to forces external to them a. coaching b. processing c. performance d. self-serving bias d. self-serving bias Annual performance appraisals and reviews are difficult for supervisors if: a. They have not personally been involved in their employees' work b. They have not set challenging goals and/or standards c. They don't observe subordinate performance on a regular basis d. An organization has not established a performance appraisal program c. They don't observe subordinate performance on a regular basis "Self-serving bias" is a term used to describe when: a. A supervisor gives all the credit of a subordinate to himself/herself b. An individual is overconfident with one's ability to perform c. Individuals attribute success to themselves and failures to others d. A person is negatively biased in all aspects of life c. Individuals attribute success to themselves and failures to others Once an employee is observed on the job, the manager is given the opportunity to coach and provide positive reinforcement through: a. Training b. Goal and/or standard setting c. Feedback d. Performance appraisals c. Feedback Positive feedback is _________ to give effectively, and negative feedback is _________ to give effectively. a. Easy; easy b. Difficult; easy c. Difficult; difficult d. Easy; difficult c. Difficult; difficult The overall assessment of performance for a period of time designed to help determine pay and employment conditions. a. Performance appraisals b. Performance evaluation c. Performance standards a. Performance appraisals