APCO Public Safety Telecommunicator questions with correct answers

T or F Emergency calls can come in on any line? - correct answer TRUE T or F Attempt to provide the caller with alternatives, suggest other options, but never give legal advice. - correct answer TRUE The most important information we need to obtain from the caller is ______ since no other information will be helpful without the ________. - correct answer Location, location The acronym ______ is used to obtain information on vehicles. - correct answer Cymbals Verify the ______ before ending the call to make sure you have the correct information. - correct answer Address An accurate description of ______ is critical information for response units. - correct answer Weapons Record facts as they are received. Never rely on ______. - correct answer Memory A technique to calm a hysterical caller is ________. - correct answer Persistent Repetition Good ______ means treating callers with diligence, consideration and respect. - correct answer Customer Service