Cintas SSR Certification (Final Certification Packet)

TruCount Documentation Explanations Correct Ans - SSR to explain 3 Service Summary Report SSR to explain 3 Pick-up Reports Invoice Teach-backs Correct Ans - SSRIT will explain 5 invoices to the CRT - Material Number, Description, Freq, UF/UD, Qty, Unit Price, Tax, Sold-to, Payer, Ship-to, Bill-to, Insurance What is Material Cost? Correct Ans - Amount of money we spend buying garments As an SSR, how can you reduce material costs? Correct Ans - Monitor Inventories of garments and checking for billing accuracy; Bill for lost / damaged garments as appropriate; Make sure to bill make-up and emblem charges; Maintain fair pricing and avoid credits What is even billing? How does it benefit the customer? (SHB, pg65) Correct Ans - •Our pricing is based on 52 week billing •Designed to be a flat rate that take into account situations where service may not be necessary •Intended to prevent constant fluctuations in customer billings •Gives customers predictable costs What are net billings? (SHB, pg71) Correct Ans - The percentage of actual invoiced billings vs. gross billings What are some ways you can minimize the issuance of credits? (SHB, pg72) Correct Ans - *Even Billing -Ensure Customers Understand how we bill (flat-rate billing over 52 weeks, etc.) *Product Shortages -Communicate loading issues to leadership; fill the shortage *Inventory Not Managed -Correct Inventories (don't keep crediting); check inventory levels to avoid stock piling