Cintas Service Sales Rep Certification
Why is it so important to participate in every Cintas initiative? Correct Ans - Cintas is a growing stable fortune 500 company provides world class training that enables me to work in a safe environment where I have control over achieving my financial and professional goals.
How will your participation contribute to your success as well as the success of Cintas? Correct Ans - Participating in VPP and Smith Driver training keeps me safe and reduces the amount Cintas pays out in accident claims. Following the NCNS, EAT process and securing At-risk renewals allows me to retain my customers and earn additional income (renewal bonus, route volume commission) Selling Catalog, Charging LR's for lost and damaged products, and participating in all growth contests provides maximum value to the customer while giving me the opportunity to give myself a raise without waiting for an annual review.
What are the 3 tenants of the safety Vision? Correct Ans - Every Cintas location is injury free
Every Cintas partner is engaged in continuously improving
Cintas is widely recognized as one of the worlds leaders in safety and health performance
What is VPP? Correct Ans - Voluntary protection program
What is safelift? Correct Ans - Size up the load
Assess and plan the job
Firm base of support
Easier with your knees bent
loose grips cause strains
is the load close
flex your legs to left
turn your body, don't twists
What is the most common injury on the route? Correct Ans - The back
What ways have you learned to avoid this happening to you? Correct Ans - Use stretch n' flex to Warm up. use a cart. use safelift techniques. What is the most common cause of injury? Correct Ans - Slips/Trips/Falls
What ways have you learned to avoid this? (common injuries) Correct Ans
- Use non-slip footwear. Use Three points of contact system
What are the 5 keys to smith training? Correct Ans - Aim high in steering
Get the big picture
Keep your eyes moving
leave yourself an out
make sure they see you
How often must you complete the Smith Driver training refresher training? Correct Ans - quarterly
What are the required documents for a driver? Correct Ans - Current medical examiners certificate, Valid Driver's License, Current vehicle registration, and insurance card
List the items that make-up the pre-trip and post trip vehicle inspection? Correct Ans - Service brakes
Steering mechanism
tires
windshield wipers
Wheels and Rims
Parking brake
lighting and reflectors
horn
mirrors-rear vision
coupling devices
Emergency equipment (fire extinguisher, triangle kit, spare fuses)
Who is on the service support team? Correct Ans - loaders/ unloaders
Who is the HR director? Correct Ans - Allison Kenny
Who is the president and COO? Correct Ans - Jim Rozakis Who is the regional sales VP? Correct Ans - Ryan Blake
Who is the senior vice president of sales? Correct Ans - Wendy May
What is the principle objective? Correct Ans - We will exceed our customers expectations to maximize the long term value of Cintas for it's shareholders and working partners
Who is the Plant Manager? Correct Ans - Rod Wilson
Who is the stockroom supervisor? Correct Ans - Edgar Quintana
Who is the 2nd shift supervisor? Correct Ans - Anthony Pacheco
What are the elements of our corporate character? Correct Ans - Professional
Thorough
High principals and Moral values
High standards of performance Spartan approach
enthusiastic
competitive urgency positive discontent
What does the phrase competitive urgency mean? Correct Ans - attending to every detail of our business with a sense of urgency, enthusiasm, professionalism and thoroughness as if failure to do-so would result in the loss of a customer or working partner
What is Cintas' open communication process? Correct Ans - partners are encouraged to discuss any issues with their supervisor. If their supervisor is unable to resolve they should seek out their supervisor's manager, then the HR manager, the location safety and improvement committee and then the GM. Should the issue still not be resolved, they should use the Cintas Direct Line Procedure.
Who is responsible for everything that happens on their route? Correct Ans - The SSR
Why is it so important to participate in every Cintas initiative? Correct Ans - Cintas is a growing stable fortune 500 company provides world class training that enables me to work in a safe environment where I have control over achieving my financial and professional goals.
How will your participation contribute to your success as well as the success of Cintas? Correct Ans - Participating in VPP and Smith Driver training keeps me safe and reduces the amount Cintas pays out in accident claims. Following the NCNS, EAT process and securing At-risk renewals allows me to retain my customers and earn additional income (renewal bonus, route volume commission) Selling Catalog, Charging LR's for lost and damaged products, and participating in all growth contests provides maximum value to the customer while giving me the opportunity to give myself a raise without waiting for an annual review.
What are the 3 tenants of the safety Vision? Correct Ans - Every Cintas location is injury free
Every Cintas partner is engaged in continuously improving
Cintas is widely recognized as one of the worlds leaders in safety and health performance
What is VPP? Correct Ans - Voluntary protection program
What is safelift? Correct Ans - Size up the load
Assess and plan the job
Firm base of support
Easier with your knees bent
loose grips cause strains
is the load close
flex your legs to left
turn your body, don't twists
What is the most common injury on the route? Correct Ans - The back
What ways have you learned to avoid this happening to you? Correct Ans - Use stretch n' flex to Warm up. use a cart. use safelift techniques. What is the most common cause of injury? Correct Ans - Slips/Trips/Falls
What ways have you learned to avoid this? (common injuries) Correct Ans
- Use non-slip footwear. Use Three points of contact system
What are the 5 keys to smith training? Correct Ans - Aim high in steering
Get the big picture
Keep your eyes moving
leave yourself an out
make sure they see you
How often must you complete the Smith Driver training refresher training? Correct Ans - quarterly
What are the required documents for a driver? Correct Ans - Current medical examiners certificate, Valid Driver's License, Current vehicle registration, and insurance card
List the items that make-up the pre-trip and post trip vehicle inspection? Correct Ans - Service brakes
Steering mechanism
tires
windshield wipers
Wheels and Rims
Parking brake
lighting and reflectors
horn
mirrors-rear vision
coupling devices
Emergency equipment (fire extinguisher, triangle kit, spare fuses)
Who is on the service support team? Correct Ans - loaders/ unloaders
Who is the HR director? Correct Ans - Allison Kenny
Who is the president and COO? Correct Ans - Jim Rozakis Who is the regional sales VP? Correct Ans - Ryan Blake
Who is the senior vice president of sales? Correct Ans - Wendy May
What is the principle objective? Correct Ans - We will exceed our customers expectations to maximize the long term value of Cintas for it's shareholders and working partners
Who is the Plant Manager? Correct Ans - Rod Wilson
Who is the stockroom supervisor? Correct Ans - Edgar Quintana
Who is the 2nd shift supervisor? Correct Ans - Anthony Pacheco
What are the elements of our corporate character? Correct Ans - Professional
Thorough
High principals and Moral values
High standards of performance Spartan approach
enthusiastic
competitive urgency positive discontent
What does the phrase competitive urgency mean? Correct Ans - attending to every detail of our business with a sense of urgency, enthusiasm, professionalism and thoroughness as if failure to do-so would result in the loss of a customer or working partner
What is Cintas' open communication process? Correct Ans - partners are encouraged to discuss any issues with their supervisor. If their supervisor is unable to resolve they should seek out their supervisor's manager, then the HR manager, the location safety and improvement committee and then the GM. Should the issue still not be resolved, they should use the Cintas Direct Line Procedure.
Who is responsible for everything that happens on their route? Correct Ans - The SSR
