VCE BUSINESS MANAGEMENT questions and answers with complete solutions
Communicating - Answer The two way process of sending and receiving information Delegating - Answer The process of handling over tasks and responsibilities to subordinates Leading - Answer Involves the skill of the manager to influence others to do their best to achieve Planning - Answer Refers to defining objectives and determining strategies to achieve those objectives Decision Making - Answer The ability to choose the best course of action from a range of options Interpersonal skills - Answer Refer to the ability to communicate, interact and build positive relationships with other people both individually or in groups Steps for effective communication - Answer 1. be clear (plan the communication) 2. Choose the most appropriate method, timing and suitable location 3. Tailor the message to suit the audience 4. Eliminate noise, distractions, including over communication 5. Ensure the message is received and understood. - seek feedback 6. Allow questioning and modifications to the message if required Main categories of planning - Answer 1. Strategic planning: long term up to 5 years 2. Tactical planning: medium term, up to 6 months to 2 years
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