Application Portfolio Management Servicenow (New York)|Updated&Verified|Guaranteed Success

With APM, you can address business challenges such as (5): -Redundant applications for similar functions -Increasing cost of owning and maintaining applications -Increasing demand to upgrade the existing applications for new functions -Conflict between in-house legacy applications and that of the vendors -Inadequate performance because of outdated applications What are the four standard Performance Analytics APM plugins (4) and the one available by subscription? -Performance Analytics - Content Pack - Application Portfolio Management -Performance Analytics - Content Pack - Application Portfolio Management and Change Management -Application Portfolio Management, Performance Analytics - Problem Management - Performance Analytics - Content Pack - Financial Management for APM - By subscription - Performance Analytics Premium for APM APM activates the following related plugins if they are not already active (7): - Project Portfolio Suite with Financials - Fiscal Calendar - Tree Map - Data Certification - Bubble Chart Widget for Service Portal - Business Planner - Financial Management for APM Roles Installed with APM (5) APM User = sn__user = Access to create/update applications, view landscape, and roadmap APM Admin = sn__admin = Create or Update Application records and access administration activities APM Analyst = sn__analyst = Access applications landscape, dashboards, roadmaps, strategy program workbench, and associated pages. Business Planner = business_planner = Create/update/delete business capabilities, business units, strategies, goals Business Stakeholder = sn__read = view reports and data Application Classification Attributes (5): all require apm_admin to create/edit -Application Category (mandatory) = grouping attribute which can be used to make application rationalization decisions. -Category Group (optional) = Grouping attribute used for filtering and reporting app categories -Application Family (Optional) = Group applications by the manufacturers classification of their products into various suites -Business Process (Optional) = primarily used for filtering and reporting -Software Model = Specifications of software such as manufacturer, version, release date, and end of life date. T/F: Email notifications are inactive by default. True Business Capability (define) - The ability of an organization to do its business activity successfully and fulfill its business goals - Typically represented as verbs (manage, provide) - Represented as performing tasks to achieve business outcomes T/F: For business applications you can create only one scoring profile False, you can create multiple T/F: For business capabilities you can create only one scoring profile True What role is required to create a business capability? sn__admin or business_planner Conditions related to updating or deleting a capability (5): -When you add a capability, the level of the new capability in the hierarchy is automatically assigned based on the level of the parent capability that is attached. -If a parent capability is updated in the hierarchy, then the levels of all its child capabilities are recalculated. Otherwise, a capability can only be updated of its name, description, or parent. -While adding or updating a capability the total number of levels cannot exceed more than six in the hierarchy. For example, the levels can be from 0 to 5, where 0 is the root level. -You can delete capabilities that are at the leaf node level only. Or, a capability that does not have a child capability of its own. -Do not create circular relationships. In creating a parent capability, a child capability cannot be its parent. Personas governing capability based planning (3): Business Owner: Importance is to perceive the existing capabilities and work out strategies to identify the areas that need investments to plan for better allocation of expenses on projects Application Portfolio Owner: Importance is to identify those capabilities that impact your business applications and address them, so that they business applications function effectively. Capability Planner: Needs to establish capabilities in the light of the industry norms of applying procedures that have been termed as best practice, being most effective and yielding best results. What role is required to use the Capability Map sn__analyst What is a Business Application Software that is used by business users to perform a business function. It is a CMDB CI class What role is required to create a Business Application apm_user What is APM and what assistance does it provide an organization? - Application Portfolio Management is: - A framework for managing enterprise Business Applications and software-based services - APM aids in - developing a comprehensive understanding of applications in the organization - identifying redundancy - decreasing budget/costs - identifying which applications to modernize/upgrade - deciding whether to invest, sustain or replace based on business need aligned to organizational goals