health stream Exam 2023 with complete solutions

CAHPS - Answer- consumer assessment of healthcare providers and systen CMS - Answer- center for medicare and medicaid servies HCAHPS - Answer- Hospital consumer assessment of healthcare provider and systems HHCAHPS - Answer- home healthcare consumer assessment of healthcare provider and systems CG CAHPS - Answer- clinician and group consumer assessment of heal thcare providers and systems HIPAA - Answer- Health insurance portability and accountablility act of 1996 PHI - Answer- protected health information Aided bias - Answer- a personal and sometimes unreasoned judgement cannot influence patient's answers. can bias survey, by not reading verbatim, emphasizing words that are not bolded or underlined, changing tone of voice, reading question or responses too fast/slow, suggesting an answer, not reading all the options listed, clarify - Answer- to free confustion, to make understandable, must sometimes listen for more information, give additional detail so client can respond diposition - Answer- to select outcome of question and/or survey. Select appropriate response that corresponds to patients answer. jargon - Answer- the language, vocabulary, peculiar to trade, profession, or group paraphrase - Answer- restate the text, passage, or work giving the meaning in another form, To state in your own words. Cannot paraphrase script, Can paraphrase respondents answer that are open ended or can type respondents answer verbatim. Must read back exactly, cannot type cursing probe - Answer- to search into and explore thoroughly, ask non leading questions to obtain a more complete answer proxy - Answer- person authorized to act take the survey for the patient, power of attorney, friend, family member respondent - Answer- patient or qualified person who is permitted to answer survey question per study quidelines soft skills - Answer- set of skills that influence how we interact with each other. effective communication, analytical thinking, diplomacy, flexibility, change-readiness, problem solving and listening skills verbatim - Answer- in exact words word for