3.1 MEANINGFUL SURVIVAL.................................................................................................................18
3.2 ORGANISATIEDOELEN....................................................................................................................19
3.2.1 OVERZICHT DOELEN..........................................................................................................................19
3.3 STRATEGIE..................................................................................................................................19
3.3.1 PORTER’S STRATEGIETYPOLOGIE..........................................................................................................20
3.3.2 MILES AND SNOW’S TYPOLOGIE..........................................................................................................20
3.4 ORGANISATIE-ONTWERP................................................................................................................21
3.4.1 CONTINGENTIEFACTOREN BEPALEN HET ORGANISATIEDESIGN....................................................................21
3.5 EFFECTIVITEIT EN EFFICIËNTIE...........................................................................................................21
3.5.1 CONTINGENTIEBENADERINGEN VOOR HET METEN VAN ORGANISATIE-EFFECTIVITEIT.......................................22
3.5.2 GEWOGEN STAKEHOLDERSBENADERING................................................................................................22
3.5.3 CONCURRERENDE WAARDENBENADERING.............................................................................................24
3.6 EFFECTIVITEITSWAARDEN VAN ORGANISATIES......................................................................................24
4 DE RATIONELE ORGANISATIE BRUNSSON.....................................................................................25
4.1 KRITISCHE REFLECTIE OP DE RATIONELE ORGANISATIE............................................................................25
4.1.1 VAN RATIONEEL INDIVIDU TOT RATIONELE ORGANISATIE...........................................................................25
4.1.2 DE RATIONELE ORGANISATIE KRITISCH GEANALYSEERD..............................................................................25
4.1.3 PARADOX VAN DE REALITEIT...............................................................................................................26
4.2 ORGANISATIES HERVORMEN...........................................................................................................26
4.2.1 FACTORY OF THE FUTURE...................................................................................................................26
4.2.2 ORGANISATIEHERVORMINGEN = RATIONELE HERVORMINGEN....................................................................26
,4.2.3 DE PARADOXEN VAN DE RATIONALITEIT.................................................................................................27
4.2.4 OBSTAKELS VOOR HERVORMINGEN......................................................................................................27
4.2.5 BESLUIT VAN BRUNSSON....................................................................................................................29
5.1 STRUCTUUR VAN DE ORGANISATIE....................................................................................................30
5.2 MEUBELFABRIEKJE........................................................................................................................30
5.3 ONTWERP..................................................................................................................................31
5.3.1 ORGANISATIEONTWERP.....................................................................................................................31
5.3.2 COÖRDINATIE EN INTEGRATIE..............................................................................................................32
5.3.3 AFSTEMMING OP DE EXTERNE OMGEVING.............................................................................................32
5.4 FUNCTIONELE STRUCTUUR EN STROOMSGEWIJZE STRUCTUUR..................................................................34
5.4.1 SIMPEL EN STABIEL: FUNCTIONEEL.......................................................................................................34
5.4.2 STROOMSGEWIJZE, DIVISIONELE OF GEDECENTRALISEERDE ORGANISATIESTRUCTUUR......................................35
5.4.3 MATRIX ORGANISATIE.......................................................................................................................37
5.5 COÖRDINATIEMECHANISMEN VOOR VERSCHILLENDE INTERDEPENDENTIES IN EEN PRODUCTIEBEDRIJF................37
5.6 GESCHIEDENIS VAN ARBEIDSDELING..................................................................................................38
5.7 ARBEIDSDELINGSPRINCIPES.............................................................................................................38
5.8 ARBEIDSDELING BINNEN BEDRIJFSFUNCTIES.........................................................................................39
5.9 TAYLORISME: BASIS VOOR VERREGAANDE ARBEIDSDELING......................................................................40
6.1 INTERNATIONALISERING EN GLOBALISERING........................................................................................42
6.2 INTERORGANISATIONELE SAMENWERKING..........................................................................................43
6.2.1 WAT IS DE RATIONALITEIT OM WERK UIT TE BESTEDEN?...........................................................................43
6.2.2 VERANDERT HET WERK BIJ VERPLAATSING?............................................................................................44
6.3 CONTRAST IN DE UITKOMSTEN.........................................................................................................46
6.3.1 GEBREK AAN OVERZICHT....................................................................................................................46
6.3.2 COMPLEXITEIT..................................................................................................................................46
6.3.3 ONDUIDELIJKE ROLLEN.......................................................................................................................47
6.4 STORINGSGEVOELIGHEID................................................................................................................48
6.4.1 REMEDIE: MEER COÖRDINATIE............................................................................................................48
6.4.2 GEVOLGEN VOOR WERKNEMERS..........................................................................................................48
6.5 CONCLUSIES................................................................................................................................48
7.1 GESCHIEDENIS.............................................................................................................................49
7.1.1 FAYOL: ZELFDE PRINCIPES ALS TAYLOR VOOR ADMINISTRATIEF WERK..........................................................49
7.2 KENMERKEN................................................................................................................................49
7.2.1 BUREAUCRATISCH PRINCIPE 1: ARBEIDSDELING EN STANDAARDISATIE..........................................................49
7.2.2 BUREAUCRATISCH PRINCIPE 2: HIËRARCHIE............................................................................................49
7.2.3 BUREAUCRATISCH PRINCIPE 3: SPECIALISATIE.........................................................................................49
7.2.4 BUREAUCRATISCH PRINCIPE 4: FORMALISATIE........................................................................................49
7.2.5 GEORGANISEERDE ONVERANTWOORDELIJKHEID, VERVRAAMDING EN DEMOTIVATIE.......................................50
7.3 SOCIOLOGISCHE PERSPECTIEVEN.......................................................................................................50
7.3.1 WEBER EN BUREAUCRATIE.................................................................................................................50
7.3.2 MARX EN ALIENATIE..........................................................................................................................52
,8 LIDMAATSCHAP EN ORGANISATIE................................................................................................54
8.1 INLEIDING...................................................................................................................................54
8.2 LIDMAATSCHAP EN GRENSVERVAGING: TRIANGULATIE...........................................................................56
8.2.1 TRIANGULATIE.................................................................................................................................56
8.3 DE WERKGELEGENHEIDSVERHOUDING EN DE LABOUR PROCESS THEORY....................................................57
8.4 HAMBURGERMODEL......................................................................................................................58
8.4.1 DE ORGANISATIE ALS OPEN SYSTEEM....................................................................................................58
8.4.2 HET HAMBURGERMODEL....................................................................................................................58
8.5 TWEE ARCHETYPISCHE ORGANISATIEPARADIGMATA..............................................................................61
9.1 WAT KENMERKT DIENSTEN (TRADITIONELE BENADERING).......................................................................62
9.2 KRITISCHE ANALYSE EN RECENTE TRENDS............................................................................................63
9.2.1 DIENSTEN ZIJN EEN IMMATERIAAL PRODUCT: ✗.....................................................................................63
9.2.2 UNO ACTO:.....................................................................................................................................63
9.2.3 INTERACTIE MET DE KLANT IS INTENSIEF: DE WN HEEFT TWEE BAZEN.........................................................63
9.2.4 DIENSTEN ZIJN ARBEIDSINTENSIEF: ✗...................................................................................................63
9.2.5 KWALITEIT IS PERCEPTIE EN MOEILIJK TE METEN: ✗................................................................................65
9.3 CONCLUSIE.................................................................................................................................66
10 KENNIS IN ORGANISATIES...........................................................................................................67
10.1 KENNISTHEORIE..........................................................................................................................67
10.1.1 EXPLICIETE OF GECODIFIEERDE KENNIS................................................................................................67
10.1.2 IMPLICIETE OF TACIT (STILZWIJGENDE) KENNIS......................................................................................67
10.1.3 RELATIE TUSSEN EXPLICIETE EN IMPLICIETE KENNIS................................................................................67
10.2 KENNISMANAGEMENT.................................................................................................................68
10.2.1 DEFINITIE......................................................................................................................................68
10.2.2 DE RATIONELE KENNISBENADERINGEN................................................................................................68
10.2.3 RESOURCE-BASED THEORIES.............................................................................................................69
10.3 KENNIS IN LABOUR PROCESS THEORY..............................................................................................70
10.4 KENNISTHEORIE EN MANAGEMENT.................................................................................................71
11 TECHNOLOGIE EN DIGITALISERING.............................................................................................72
11.1 INLEIDING.................................................................................................................................72
11.1.1 TECHNOLOGIE................................................................................................................................72
11.1.2 PLAATS IN DE ORGANISATIE..............................................................................................................72
11.2 PRODUCTIETECHNOLOGIE OP ORGANISATIENIVEAU.............................................................................72
11.2.1 TECHNOLOGIE: HET DOEL.................................................................................................................73
11.2.2 ORGANISATIEKENMERKEN VERGELEKEN...............................................................................................74
11.2.3 STARTPUNT: “HUMANS NEED NOT APPLY”...........................................................................................74
11.3 KRITISCHE REFLECTIES EN DEBAT.....................................................................................................74
11.3.1 IMPACT OP BANEN..........................................................................................................................76
11.3.2 TECHNOLOGISCH OPTIMISME............................................................................................................77
11.3.3 TECHNOLOGISCH DETERMINISME.......................................................................................................78
11.3.4 SCENARIO’S...................................................................................................................................79
, 11.4 BESLUITEN EN AANBEVELINGEN......................................................................................................79
12 GASTLES TECHNOLOGIE: COMPLEXER DAN HET LIJKT.................................................................80
12.1 WAT GEBEURT ER IN DE PRAKTIJK?.................................................................................................80
12.2 OPDRACHT................................................................................................................................80
12.3 GELIJKENISSEN EN VERSCHILLEN.....................................................................................................81
12.4 VERKLARINGEN..........................................................................................................................82
12.4.1 VERKLARING 1: ARBEIDSDELING.........................................................................................................82
12.4.2 VERKLARING 2: TECHNOLOGIE ZELF....................................................................................................83
12.5 CONCLUSIES..............................................................................................................................84
2 DEFINITIE, MISSIE EN STRATEGIE VAN ORGANISATIES................................................................2
2.1 DEFINITIE..................................................................................................................................2
2.1.1 SOCIALE SYSTEMEN.........................................................................................................................2
2.1.2 DOELGERICHT................................................................................................................................2
2.1.3 FUNCTIONALISEREN EN COÖRDINEREN................................................................................................3
2.1.4 EXTERNE OMGEVING/EEN OPEN SYSTEEM............................................................................................4
2.2 TYPES VAN ORGANISATIES.............................................................................................................4
2.3 DYNAMIEK EN STABILITEIT – EEN VOCA WERELD...............................................................................4
2.4 DE ORGANISATIE SOCIOLOGISCH BEKEKEN.........................................................................................5
2.4.1 WEBER.........................................................................................................................................6
2.4.2 RATIONALISME (WEBER)..................................................................................................................6
2.4.3 (SYMBOLISCH) INTERACTIONISME – FOLLET..........................................................................................7
2.4.4 CONFLICTTHEORIE (MARX)...............................................................................................................8
2.4.5 FUNCTIONALISME...........................................................................................................................8
2.5 3 KERNPROBLEMEN VAN ORGANISATIES...........................................................................................9
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