Salesforce admin questions & ANSWERS ALL SOLUTION 100% CORRECT SPRING FALL-2023/24 EDITION GUARANTEED GRADE A+

An administrator at Cloud Kicks is building a flow that needs to search for records that meet certain conditions and store values from those records in variables for use later in the flow. What flow element should the administrator add ? A. Assignment. B. Create Records. C. Get Records. D. Update Records. C. Get Records. Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked the administrator to help sales reps prioritize and Close deals. What should the administrator configure to help with these issues? A. Einstein Activity Capture. В. Einstein Lead Scoring. C. Einstein Opportunity Scoring. D. Einstein Search Personalization. C Einstein Opportunity Scoring. Which two actions should an administrator perform with Case escalation rules ? Choose 2 answers A. Send email notifications. B. Re-assign the Case. C. Re-open the Case. D. Change the Case Priority. A. Send email notifications. B. Re-assign the Case. An administrator at Cloud Kicks wants to deactivate user who has the company. What are two reasons that would prevent a user from being deactivated ? Choose 2 answers A. The user is a Сustom hierarchy field. B. The user is assigned a workflow email alert. C. The user is part of a territory hierarchy. D. The user is the highest role in the role hierarchy. B. The user is assigned a workflow email alert. A. The user is a Сustom hierarchy field. At Universal Containers there is a custom field on the Lead named Product Category. Management wants this Information to be part of the Opportunity upon lead conversion. What action should the administrator take to satisfy the request? A. Map the lead custom field to the product's product category field. B. Create a workflow to update Opportunity fields based on the lead. C. Create a custom field on the Opportunity and map the two fields. D. Configure the product categories picklist field on the product. С. Create a custom field on the Opportunity and map the two fields. Ursa Major Solar has a path on Case. The company wants to require its users to follow the status values as they are on the path. Agents should be prohibited from reverting the Case back to a previous status. Which feature should an administrator use to fulfill this request? A. Validation Rules. B. Predefined Field Values. C. Global Value Picklists. D. Dependent Picklists. A. Validation Rules. Northern Trail Outfitters has the Case object set to private. The support manager raised a concern that reps have a broader view of data than expected and can see all cases on their group's dashboards. What could be causing reps to have inappropriate access to data on dashboards? A. Dashboard Filters. B. Public Dashboards. C. Dynamic Dashboards. D. Dashboard Subscriptions. C. Dynamic Dashboards. At Cloud Kicks, sales reps use discounts on the opportunity record to help win sales on particular products. When an opportunity is won, they then have to manually apply the discount up the related opportunity products. The sales manager has asked if there is a way to automate this time-consuming task. What should the administrator use to deliver this requirement? A. Approval Process. B. Formula Field. C. Flow Builder. D. Prebuilt Macro. C. Flow Builder. A team of support users at Cloud Kicks is helping inside sales reps make follow-up calls to prospects that filled out an interest form online. The team currently does not have access to the Lead object. How should an administrator provide proper access? A. Create a new profile. B. Assign a new role. C. Set up Manual sharing. D. Configure permission sets. D. Configure permission sets. The administrator at Cloud Kicks has been told that users are unable to add repeating tasks in Salesforce. Which two solutions should the administrator use to ensure users are able to do this ? Choose 2 answers A. Tum on Task Notifications Service. B. Enable Creation Recurring Tasks in Activity Settings. C. Disable Shared Activities. D. Add Create Recurring Series of Tasks field on page layouts. B. Enable Creation Recurring Tasks in Activity Settings. D. Add Create Recurring Series of Tasks field on page layouts. An administrator at Northern Trail Outfitters is unable to add a new user in Salesforce. What could cause this issue? A. The username is already in use another organization. B. The email address used for the username has a contact record. C. The email used for the username is not a corporate email address. D. The username is restricted to a domain specific to my domain. A. The username is already in use another organization. Sales reps at Northern Trail Outfitters have asked for a way to change the Probability field value of their Opportunities. What should an administrator suggest to meet this request? A. Make the field editable on page layouts. B. Create a custom field on Opportunity. C. Configure Forecasting support. D. Define a new Stage picklist value. A. Make the field editable on page layouts. Which tool should an administrator use to identify and fix potential session vulnerabilities? А. Organization-Defaults. B. Security Health Check. C. Setup Audit Trail. D. Field History Tracking. B. Security Health Check. Northern Trail Outfitters wants to initiate expense reports from Salesforce to the external HR system. This process needs to be reviewed by managers and directors. Which two tools should an administrator configure ? Choose 2 answers A. Approval process. B. Outbound massage. C. Email Alert Action. D. Quick Action. A. Approval process. B. Outbound massage. The marketing director at Northern Trail Outfitters has requested that the Budget field is populated in order for the Lead Status field to be marked as qualified. What tool should the administrator use to fulfill this request? A. Work flow Rule. B. Lead Conversion. C. Validation Rule. D. Require Field. C. Validation Rule. An administrator has been asked to change the data type of an auto number to a text field. What should the administrator be aware of before changing the field? A. Existing field values will remain unchanged. B. Existing field values will be deleted. C. Existing Auto Number field to Text is prevented. D. Existing field values will be converted. A. Existing field values will remain unchanged. When a Cloud Kicks opportunity closes, the company would like to automatically create a renewal opportunity. Which two automation tools should an administrator use to accomplish this request ? Choose 2 answers A. Flow Builder. B. Approval Process. C. Workflow Rule. D. Process Builder. A. Flow Builder. D. Process Builder. Cloud Kicks wants its reports to show a Fiscal Year that starts on February 1 and has 12 months. How should the administrator address this requirement ? A. Set the Fiscal Year to Custom and the duration to 4 quarters. B. Set the Fiscal Year to Standard and the starting month as February. C. Set the Fiscal Year to Custom and the starting month as February. D. Set the Fiscal Year to Standard and the duration to 12 months. B. Set the Fiscal Year to Standard and the starting month as February. Users at DreamHouse Realty are only allowed to see opportunities they own. Leadership wants an enterprise-wide dashboard of open opportunities in the pipeline so that users can see how the company is performing at any point in time. How should an administrator create the dashboard without changing any sharing settings ? A. Add a filter to the dashboard to filter the opportunities by owner role. B. Create a dashboard with the running user set as someone who can see all opportunities. C. Update the dashboard folder settings to manager for the sales reps role. D. Build individual dashboards for profiles that need to see the enterprise results. B. Create a dashboard with the running user set as someone who can see all opportunities. Cloud Kicks wants to track shoe designs by products. Shoe designs should be unable to be deleted, and there can be multiple designs for one product across various stages. Which two steps should the administrator configure to meet this requirement ? Choose 2 answers A. Use the standard object for designs B. Create a custom object for shoe designs. C. Configure a custom lookup field for shoe designs on the Product object. D. Add a custom master-detail field for shoe designs on the Product object. B. Create a custom object for shoe designs. D. Add a custom master-detail field for shoe designs on the Product object. Cloud Kicks (CK) Is partnering with a used shoe store and second-hand bicycle emporium. CK has an automated business process it wants to run once a week to count the number of open cases related to an account. How should the administrator recommend automating this business process? A. Create a workflow rule with an outbound message. B. Use a process to update the account when it is edited. C. Set up a scheduled process in Process Builder. D. Configure a scheduled flow in Flow Builder. D. Configure a scheduled flow in Flow Builder. An administrator at Universal Containers has been asked to prevent users from accessing Salesforce from outside of their network. What are two considerations for this configuration ? Choose 2 answers A. IP address restrictions are set on the profile or globally for the org. B. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. C. Assign single sign - on to a permission set to allow users to log in when outside the network. D. Restrict U2F Security Keys on the user's profile to enforce login hours. A. IP address restrictions are set on the profile or globally for the org. B. Enforce Login IP Ranges on Every Request must be selected to enforce IP restrictions. Northern Trail Outfitters wants to encourage employees to choose secure and appropriate passwords for their Salesforce accounts. Which three password policies should an administrator configure ? Choose 3 answers A. Maximum invalid login attempts. B. Prohibited password values. C. Require use of Password Manager App. D. Password complexity requirements. E. Number of days until expiration. A. Maximum invalid login attempts. D. Password complexity requirements. E. Number of days until expiration. The administrator at Ursa Major Solar has created a custom report type and built a report for the sales operations team. However, none of the users are able to access the report. Which two options could cause this issue ? Choose 2 answers А. The org has reached its limit for custom report types. B. The report is saved in a private folder. C. The users profiles is missing View access. D. The custom report type is in development. B. The report is saved in a private folder. D. The custom report type is in development. Ursa Major Solar has Its business hours set from 9:00 AM to 5:00 PM for the reps that are on Pacific Time. The reps on Eastern Time need business hours set to start 3 hours earlier to cover for support. How should an administrator solve for this issue ? A. Adjust the current business hours to accommodate the Eastern Time Zone. B. Allow the reps to set business hours manually. C. Create one set of business hours per time zone. D. Set temporary business hours for each time zone. C. Create one set of business hours per time zone. Cloud Kicks is working on a better way to track its product shipments utilizing Salesforce. Which field type should an administrator use to capture coordinates? A. Geofence. B. Geolocation. C. External lookup. D. Custom address. B. Geolocation. An administrator installed a managed package that contains a permission set group. The permission set group that was installed includes Delete access on several objects, and the administrator needs to prevent users in the permission set group from being able to delete records. What should the administrator do to control Delete access? A. Create a new role that prevents Delete permissions from rolling up to the users. B. Edit the profile for the users to remove Delete access from the objects. C. Use a muting permission set with a permission set group to mute selected permissions. D. Create a new permission set that has Delete access deselected for the objects. C. Use a muting permission set with a permission set group to mute selected permissions. Executives at Cloud Kicks have reported that their dashboards are showing Inaccurate data. The administrator has discovered that users have been changing the source reports. Which two actions should the administrator take to preserve the integrity of the source reports? Choose 2 answers A. Move the dashboard reports to the view - only folder. B. Create a new report folder with viewer access. C. Move the dashboard to the user's private folder. D. Change the dashboard to be a dynamic dashboard. A. Move the dashboard reports to the view - only folder. B. Create a new report folder with viewer access. The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out the web-to-lead form on their website. They want to send different messages based on the lead Industry field value. What should an administrator configure to meet this requirement? A. Configure an auto-response rule to email the lead. B. Add a public group and Process Builder to email the lead. C. Use a validation rule to trigger workflow to email the lead. D. Create an assignment rule to email the lead. A. Configure an auto-response rule to email the lead. Which two solutions could an administrator find on the AppExchange to enhance their organization? Choose 2 answers A. Components. B. Consultants. C. Communities. D. Customers. A. Components. B. Consultants. An administrator creates a custom text area field on the Account object and adds it to the service team's page layout. The service team manager loves the addition of this wants it to appear in the highlights panel so that the service reps can quickly when on the Account page. How should the administrator this? A. Make the field required and move it to the top of the page. B. In the Account object manager create a custom compact layout. C. From the page layout auditor drag the field to the highlights panel. D. Create a new page layout and a new titled highlights panel. D. Create a new page layout and a new titled highlights panel. Universal Containers (UC) has a queue that is used for managing tasks that need to be worked by the UC customer support team. The same team will now be working some of uc's Cases. Which two options should the administrator use to help the support team? Choose 2 answers A. Configure a flow to assign the cases to the queue. B. Add Cases to the existing queue as available objects. C. Use assignment rules to set the queue as the owner of the case. D. Create a new queue and add Cases as an available object. B. Add Cases to the existing queue as available objects. C. Use assignment rules to set the queue as the owner of the case. AW Computing needs to capture a loss reason in a rich text field when an opportunity is closed lost. How should an administrator configure this requirement? A. Check the required checkbox on the Loss Reason field Manager. B. Configure a workflow to display an error Reason is blank. C. Select the required checkbox next to the Loss Reason field on the page layout. D. Create a validation rule to display an error stage dosed lost and Loss Reason is blank. D. Create a validation rule to display an error stage dosed lost and Loss Reason is blank. A sales rep has left the company and an administrator has been asked to re-assign all their accounts and opportunities to a new sales rep and keep the teams as is. Which tool should an administrator use to accomplish this? A. D. B. Data Loader. C. Mass Transfer Tool. D. Data Import Wizard. C. Mass Transfer Tool. The administrator at Universal Containers wants to add branding to Salesforce. Which two considerations should the administrator keep in mind ? Choose 2 answers A. Only one theme can be active at a time, and a theme applies to the entire org. B. Chatter external users see the built - in Lighting blue theme only. C. Up to 150 custom themes can be created, modified, or cloned from the built-in themes. D. Themes apply to Salesforce Classic and to the Salesforce mobile app. A. Only one theme can be active at a time, and a theme applies to the entire org. B. Chatter external users see the built - in Lighting blue theme only. AW Computing would like to improve its Case Lightning record page by including: • A filter component to display a message in bold font when a case is saved as acritical record type. • A quick way to update the account status from the case layout. Which two components should an administrator use to satisfy these requests? Choose 2 answers A. Record detail. B. Rich text. C. Related list. D. Related record. B. Rich text D. Related record Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement? A. Create a custom object to capture popular Case resolutions. B. Configure Knowledge with articles and data categories. С. Direct users to Global Search to look for similar cases. D. Use an interview flow to capture Case details. B. Configure Knowledge with articles and data categories. The administrator at AW Computing wants Account details, related lists, and Chatter feeds to each appear on separate tabs when viewing an Account. Which type of page should the administrator create? A. Lightning page component. B. Lightning record page. C. Lightning app page. D. Lightning page tab. D. Lightning page tab. Cloud Kicks has a custom object called Shipments. The company wants to see all the shipment items from an Account page. When an Account is deleted, the shipments should remain. What type of relationship should the administrator make between Shipments and Accounts? A. Accounts should have a lookup to Shipments. B. Shipments should have a lookup to Account. D. Shipments should have a master detail to Accounts. C. Accounts should have a master detail to Shipments. B. Shipments should have a lookup to Account. The administrator for Cloud Kicks has created a screen flow to help service reps ask the same set of questions when customers call in with issues. This screen should be visible from cases. How should the screen flow be distributed? A. Lightning Page. B. Home Page. C. Page Layout. D. Component Filter. A. Lightning Page. Sales users at Universal Containers are reporting that it is taking a long time to edit opportunity records. Normally, the only field they are editing is the Stage field. Which two options should the administrator recommend to help simplify the process? Сhoose 2 answers A. Add a Path for stage to the opportunity record page. B. Use a Kanban list view for Opportunity. C. Create a simplified Opportunity page layout. D. Configure an autolaunched flow for Opportunity editing. B. Use a Kanban list view for Opportunity. A. Add a Path for stage to the opportunity record page. The support manager at Cloud Kicks wants to respond to customers as quickly as possible. They have requested that the response include the top five troubleshooting tips that could help solve the customer's issue. What should the administrator suggest to meet these requirements? A. Assignment Rules. B. Auto-Response Rules. C. Knowledge Articles. D. Email Alerts. C. Knowledge Articles Universal Containers wants to increase the security of their org by requiring stricter user passwords. Which two of the following should an administrator configure ? Choose 2 answers A. Password complexity requirement. B. Password different than username. C. Prevent common words. D. Minimum password length. A. Password complexity requirement. D. Minimum password length. Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and want to share all cross-sell opportunities with a team subject matter experts their organization. The company has different roles, and the organization - wide default for Opportunity set to Private. How should the administrator accomplish this? A. Change the organization - default for Opportunity from Private to Public Read / Write to open up access for the subject matter experts. B. Add the subject matter experts to a public group and give them access to the records with a criteria - based sharing rule. C. Create a new role for the subject matter experts and give them access to the records with an owner - based sharing rule. D. Enable territory management assign the subject matter experts to the same territory and give them access to the records with manual sharing. B. Add the subject matter experts to a public group and give them access to the records with a criteria-based sharing rule. The Sales manager at DreamHouse Realty wants the sales users to have a quick way to view and edit the Opportunities in their pipeline expected to close in the next 90 days. What should an administrator do to accomplish this request? A. Create a custom report and schedule the sales users to receive each day as a reminder to update their opportunities. B. Enable Sales Console and show users how to open a tab for each opportunity in the pipeline that meets the requirements. C. Create a list view on the Opportunity object and recommend users switch the view Kanban to edit by drag and drop. D. Make a new Sales dashboard and add a component that shows all opportunities that meet the criteria. C. Create a list view on the Opportunity object and recommend users switch the view Kanban to edit by drag and drop. Universal Containers introduced a new product and wants to track all associated cases that get logged. They are looking for an automated solution that would give the product's two lead engineers read / write access to all new cases that reference the new product. What should an administrator do to satisfy this requirement? A. Create a queue and a criteria - based sharing rule. B. Create a predefined case team and an assignment rule. C. Create a user - based sharing rule and an ad - hoc case team. D. Create an auto-response rule and a public group. A. Create a queue and a criteria-based sharing rule. What are three setting an administrator should configure to make it easy for approvers to respond to approval requests? Choose 3 answers A. Create a flow to automatically approve all records . B. Enable the organization's email approval response setting. C. Add the item to the Approve component to the approvers home page. D. Specify initial submission actions within the approval process. E. Update the organization's Chatter settings to allow approvals. B. Enable the organization's email approval response setting. C. Add the item to the Approve component to the approvers home page. E. Update the organization's Chatter settings to allow approvals. Sales and Customer Care at Ursa Major Solar need to see different fields on the case related rise from the Account record. Sales users want to see Case created date and status while Customer Care would like to see owner status, and contact. What should the administrator use to achieve this? A. Compact Layout Editor. B. Search Layout Editor. C. Related Lookup Filters. D. Page Layout Editor. D. Page Layout Editor. Ursa Major Solar offers amazing experiences for all of its employees. The employee engagement committee wants to post updates while restricting other employees from posting. What should the administrator create to meet this request? A. Chatter Broadcast Group. B. Chatter Unlisted Group. C. Chatter Stream. D. Chatter Recommendations. A. Chatter Broadcast Group. An administrator at AW Computing has been asked to help the Support team with report folders. They want a folder called Support Reports and two folders underneath called Helpdesk and R & D. The Support organization uses public groups for Support Agents, RBD and Managers. Support agents should be able to run Helpdesk reports, but should not be able to view R & D reports. Support managers should be able to view and edit all reports. Which two ways should these folders be shared? Choose 2 answers A. Share the R D folder with Support Managers with Edit Access. B. Share the Helpdesk folder with Support Agents with access. C. Share the Support Reports folder with Support Managers with Edit Access. D. Share the Support Reports folder with Support Agents with Access. B. Share the Helpdesk folder with Support Agents with access. C. Share the Support Reports folder with Support Managers with Edit Access. The administrator at AW Computing wants to send off client welcome tasks and a welcome email to the primary contact automatically when an opportunity is closed won. What automation tool best accomplishes this? A. Approval Process. B. Validation Rule. C. Outbound Message. D. Process Builder. D. Process Builder. Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated. How should the administrator configure the policies in my domain settings? A. Set the login policy to require from . B. Set the Redirect policy to Do Not redirect. C. Set the redirect to Redirect with a warning to the same page within the domain. D. Set the login policy to prevent login from . C. Set the redirect to Redirect with a warning to the same page within the domain. Northern Trail Outfitters has a custom quick action on Account that creates a new Case. How should an administrator make the quick action available on the Salesforce mobile app? A. Create a custom Lightning App with the action. B. Include the action in the Salesforce Mobile Navigation menu. C. Add the Salesforce Mobile and Experience action to the page layout. D. Modify compact Case page layout to include the action. C. Add the Salesforce Mobile and Experience action to the page layout. Users at Cloud Kicks are reporting different options when updating a custom picklist on the Opportunity object based on the kind of opportunity. Where should an administrator update the option in the picklist? A. Fields and relationships. B. Record type. C. Related lookup filters. D. Picklist value sets. B. Record type. Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next queue. Which feature should be used to fulfill this requirement? A. Einstein Case Routing. B. Auto-response rule. C. Case assignment rule. D. Case escalation rule. C. Case assignment rule. What are two considerations an administrator should keep in mind when working with Salesforce objects? Choose 2 answers A. Standard objects are included with Salesforce. B. A new standard object can be created. C. Only standard objects support master detail relationships. D. Custom and standard objects have standard fields. A. Standard objects are included with Salesforce. D. Custom and standard objects have standard fields. What should an administrator use as an identifier when importing and updating records from a separate financial system? A. Rich Text field. B. Auto-Number field. C. Record ID. D. External ID. D. External ID. When a sales rep clicks a button on an opportunity, a simple discount calculator screen should be launched. Which automation tool should an administrator use to build this discount calculator screen? A. Flow Builder. B. Platform Event. C. Process Builder. D. Workflow Rule. A. Flow Builder. The administrator at Ursa Major been asked to change the and Project custom object relationship from a master detail. Which scenario could prevent the administrator from this requirement? A. The lookup field is required for saving records. B. The lookup field in all the records a value. C. Roll-up summary field on the master object. D. A function object is required to support the lookup. C. Roll-up summary field on the master object. The administrator at Cloud Kicks has created an approval process for time off requests. Which two automated actions are available to be added as part of the approval process? Choose 2 answers A. Field Update. B. Chatter Post. C. Auto launched Flow. D. Email Alert. A. Field Update. D. Email Alert. A user at Northern Trail Outfitters is having trouble logging into Salesforce. The user's login history shows that this person has attempted to log in multiple times and has been locked out of the organization. Which two ways should the administrator help the user login into Salesforce? A. Reset password on the user's record detail page. B. Reset the password policies to allow the user to login. C. Log in as the user to unlock the user and reset the password. D. Use the unlock button on the user's record detail page. A. Reset password on the user's record detail page. D. Use the unlock button on the user's record detail page. Once an opportunity reaches the negotiation stage at Cloud Kicks, The Amount fields becomes required for sales users. Sales managers need to be able to move opportunities into this stage without knowing the amount. How should the administrator require this field during the negotiation stage for sales users but allow their managers to make changes? A. Configure a validation rule to meet the criteria. B. Assign the administrator profile to the managers. C. Make the field required for all users. D. Create to formula field to fill in the field for managers. A. Configure a validation rule to meet the criteria. Northern Trail Outfitters has a new flow that automatically sets field values when a new account is created. The flow is launched by a process, but the flow is not working properly. What should the administrator do to identify the problem? A. View the setup audit trail and review for errors. B. Review debug logs with the flow logging level. C. Use the native debug feature in the Flow Builder. D. Set up email logs and review the send error logs. C. Use the native debug feature in the Flow Builder. When users log In to Salesforce via the user interface, which two settings does the system check for authentication? Choose 2 answers A. The user's Two-Factor Authentication for API Logins permission. B. The role IP address restrictions. C. The users Two-Factor Authentication for User Interface Logins permission. D. The user's profile login hours restrictions. C. The users Two-Factor Authentication for User Interface Logins permission. D. The user's profile login hours restrictions. Sales users at Cloud Kicks are requesting that the data in the Industry field on the Account object displays on the Opportunity page layout. Which type of field should an administrator create to accomplish this? A. Custom Account field. B. Master-detail relationship field. C. Cross-object formula field. D. Standard Account field. C. Cross-object formula field. The IT manager at Universal Containers is doing an audit of the system's security. How should the administrator provide a summary of org's security health? A. Download the last six months of user login data. B. Run a Health Check to identify the vulnerabilities. C. Turn on Event Monitoring to track user events. D. Change the Organization-Wide Defaults to private to restrict visibility. B. Run a Health Check to identify the vulnerabilities. Universal Containers has enabled Data Protection and Privacy for its org. Which page layouts will have the Individual field available for tracking data privacy information? A. Individual, User, and Account. B. Contact, Lead, and Person Account. C. Account and User. D. Case and Opportunity. B. Contact, Lead, and Person Account. An Administrator at DreamHouse Realty wants an easier way to assign an agent capacity and skill set. Which feature should the administrator enable to meet this requirement? A. Knowledge Management. B. Omni-Channel. C. Escalation Rules. D. Territory Management. B. Omni-Channel. An administrator at Universal Containers needs an automated way to delete records based on field values. What automated solution should the administrator use? A. Workflow. B. Automation Studio. C. Process Builder. D. Flow Builder. D. Flow Builder. What are three characteristics of a master-detail relationship? Choose 3 answers A. The master object can be a standard or custom object. B. Permissions for the detail record are set independently of the master. C. Each object can have up to five master-detail relationships. D. Roll-up summaries are supported in master-detail relationships. E. The owner field on the detail records is the owner of the master record. A. The master object can be a standard or custom object. D. Roll-up summaries are supported in master-detail relationships. E. The owner field on the detail records is the owner of the master record. Cloud Kicks wants a reports to categorize accounts into small, medium, and large based on the dollar value found in the Contract Value Field. What feature should an administrator use to meet this request? A. Detail Column. B. Bucket Column. C. Group Rows. D. Filter Logic. B. Bucket Column. The administrator at Ursa Major Solar needs to make sure that unassigned cases from VIP customers get transferred to the appropriate service representative within 5 hours. VIP customers have access to support 24 hours a day. How should this be configured? A. Assignment Rules. B. Case Queues. C. Escalation Rules. D. Business Hours. C. Escalation Rules. The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated? Choose 2 answers A. Create a custom picklist field on Contact. B. Update the picklist value with a validation rule. C. Map the picklist field on the Lead to the Contact. D. Set the picklist field to be required on the Lead Object. A. Create a custom picklist field on Contact. C. Map the picklist field on the Lead to the Contact. Cloud Kicks has a screen flow with two questions on the same screen but only one is necessary at a time. The administrator has been asked to show only the question that is needed. How should an administrator complete ? A. Use a new version of the flow for scenario. B. Use decision dement and a new screen to the proper question. C. Use conditional visibility to hide the unnecessary question. D. Use branching in the screen to show the proper scenano. C. Use conditional visibility to hide the unnecessary question. Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days. How should the administrator complete this requirement? A. Assignment Rules. B. Auto-Response Rules. C. Escalation Rules. D. Validation Rules. C. Escalation Rules. Cloud Kicks need to be able to show different picklist values for sales and marketing users. Which two options will meet this requirement? Choose 2 answers A. One page layout, two record types, one picklist. B. Two page layouts, one record type, two picklists. C. Two permission sets, one record type, one picklist. D. One record type, two profiles, one picklist. A. One page layout, two record types, one picklist. B. Two page layouts, one record type, two picklists. The business development team at Cloud Kicks thinks the account creation process has too many fields to fill out and the page feels cluttered. They have requested the administrator to simplify the process. Which automation tool should an administrator use? A. Approval process. B. Workflow rule. C. Flow builder. D. Validation rule. C. Flow builder. The administrator at Cloud Kicks has been ask to change the company's Shoe style field to prevent users from selecting more than one style on a record. Which two steps should an administrator do to accomplish this? Choose 2 answers. A. Reactivate the appropriate Shoe Style values after the field type changes. B. Select the "Choose only one value" checkbox on the pick list field. C. Back-up the Shoe Style values in existing records. D. Change the field type from a multi-select picklist field to a picklist field. C. Back-up the Shoe Style values in existing records. D. Change the field type from a multi-select picklist field to a picklist field. Cloud Kicks intends to protect with backups by using the data by using the data export Service. Which two considerations should the administrator remember when Scheduling the export? Choose 2 Answers. A. Metadata Backups are limited a sandbox refresh interval. B. Data Backups are limited to weekly or monthly intervals. C. Data export service should be run from a sandbox. D. Metadata backups must be run via a separate process. A. Metadata Backups are limited a sandbox refresh interval. B. Data Backups are limited to weekly or monthly intervals. User at Cloud Kicks want to see information more useful for their role on the Case page. How should an administrator make the pages more dynamic and easier to use? A. Add Component visibility filters to the Components. B. Remove fields from the record details component. C. Delete the extra component from the page. D. Include more tab components with filters. A. Add Component visibility filters to the Components. Universal Containers has three separate lines of business. Each line has specific fields that must be displayed to users. However, the fields needed by the sales team are different than the fields needed by the service team. How should the administrator configure this requirement? A. Create two record types, each with 3 page layouts. B. Create one record type with six Page Layouts. C. Create three record types, each with 2 page layouts. D. Create six record types, each with 1 page layout. C. Create three record types, each with 2 page layouts. An administrator at Northern Trail Outfitters is creating a validation rule. Which two function should the administrator use when creating a validation rule? Choose 2 answers A. Error message location. B. Error condition formula. C. Formula return type. D. Rule active date. A. Error message location. B. Error condition formula. Cloud Kicks has a Customer success agent going on leave and needs to change ownership on multiple cases. Which two users are able to fulfil this request? Choose 2 answers. A. A user with Read Permission on account. B. A user with manager role above the agent. C. A user with the System Administrator profile. D. A user with the Manage Cases Permission. C. A user with the System Administrator profile. D. A user with the Manage Cases Permission. Sales managers would like to know what could be implemented to surface important values based on the stage of the opportunity. Which tool should an administrator use to meet this requirement? A. Path Key Fields. B. Workflow Rules. C. Dynamic Forms. D. Opportunity Processes. A. Path Key Fields. The administrator has been asked to automate a simple field update on the account. When a support agent changes the status of the account to 'Audited', they would like the system to automatically update the Audited date field on the account with today's date. Which tool should the administrator use to complete this automation? A. Approval process. B. Formula Field. C. Flow Builder. D. Validation Rule. C. Flow Builder. Northern trail Outfitter wants to use contract hierarchy in its or to display contact association. What should the administrator take into consideration regarding the contact hierarchy? A. Contacts displays in the contact hierarchy are limited to record-level access by User. B. Contact Hierarchy is limited to only 3,000 contacts at one time. C. Customizing hierarchy columns changes the recently viewed Contacts list view. D. Sharing setting are ignored by contacts displayed in the Contact Hierarchy. A. Contacts displays in the contact hierarchy are limited to record-level access by User. The administrator at Ursa Major Solar imported records into an object by mistake. Which two tools should be used to undo this import? Choose 2 answers A. Weekly Data Export. B. Mass Delete Records. C. Data Loader. D. Data Import Wizard. B. Mass Delete Records. C. Data Loader. Northern Trail Outfitters wants to calculate how much revenue has been generated for each of its marketing campaigns. How should an administrator deliver this information? A. Design a standard Campaign report and add the value Won Opportunities in Campaign field. B. Perform periodic data job to update campaign records. C. Create a roll-up summary field on Opportunity to Campaign. D. Add a Total Value Field on campaign and use a workflow rule to update the value when an opportunity is won. A. Design a standard Campaign report and add the value Won Opportunities in Campaign field. Cloud Kicks wants to try out an app from the AppExchange to ensure that the app meets its needs. Which two options should the administrator suggest? Choose two answers A. Test Drive in a production org. B. Download into a Trailhead Playground. C. Install in a sandbox. D. Check edition compatibility. C. Install in a sandbox. D. Check edition compatibility. Dream house realty needs to use consistent picklist values in the category field on accounts and cases, with values respective to record types. Which two features should the administrator use to fulfil this requirement? Choose 2 answers A. Multi-select picklist. B. Dependent picklist. C. Global picklist. D. Custom picklist. C. Global picklist. D. Custom picklist. AW Computing has six sales teams in a region. These teams always consists of the same account manager, engineer, and assistant. What should the administrator configure to make it easier for teams to collaborate with the same customer? A. Enable and configure standard opportunity teams with splits. B. Enable account teams and show the users how to set up a default account team. C. Create a queue for each team and assign account ownership to the queue. D. Propose the users manually share all their accounts with their teammates. B. Enable account teams and show the users how to set up a default account team. Which two objects are customizable the Stage Setup Flow? Choose 2 answers A. Leads. B. Campaigns. C. Opportunities. D. Campaign Members. A. Leads. C. Opportunities. Sales reps miss key fields when filling out on opportunity record through the process. Reps need to move forward Win unable to enter previous stage. Which three options should the administrator use to address this need? Choose 3 answers A. Enable guided selling. B. Use Validation Rules. C. Configure Opportunity Path. D. Use Flow to mark fields required. E. Mark fields required on the page layout. B. Use Validation Rules. C. Configure Opportunity Path. E. Mark fields required on the page layout. The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales across the different teams. The key place of data is the total of all sales for the year and the progress to the enterprise sales goal. What dashboard component will effectively show this number and the proximity to the total goal as a single value? A. Donut. B. Table. C. Stacked Bar. D. Gauge. D. Gauge. Cloud Kicks want to give credit to Opportunity team members based on the level of effort contributed by each person toward each deal. What feature should the administrator use to meet this requirement? A. Stages. B. Splits. C. Queues. D. List Views. B. Splits. Northern Trail Outfitters uses a custom object Invoice to collect customer payment information from an external billing system. The Billing System field needs to be filled on every Invoice record. How should an administrator ensure this requirement? A. Make the field universally required. B. Create a Process Builder to set the field. C. Define an approval process for the child. D. Require the field on the record type. A. Make the field universally required. Cloud Kicks has the organization-wide sharing default set to private on the shoe object. The sales manager should be able to view a report containing shoe records for all of the sales reps on their team. Which 3 items should the administrator configure to provide appropriate access to the report? Choose 3 answers A. Custom report type. B. Folder access. C. Report subscription. D. Field level security. E. Role hierarchy. B. Folder access. D. Field level security. E. Role hierarchy. A Sales user is trying to manage Campaign Members for an upcoming networking event. The user can view the Champaign, but add new Campaign Members or update Member Statuses. How can an administrator troubleshoot this problem? CONTINUED..