Module flashcards (pt 2) ALL SOLUTION LATEST EDITION 2023 AID GRADE A+

Nurse leaders understand that there are various stages of conflict. What is the final stage? conflict aftermath Conflict can have a negative or positive influence on those involved. (t/f) true For the nurse leader to be effective in their role, the leader does not need to identify the stages of conflict but only acknowledge its existence to being the resolution. (t/f) false A new graduate nurse has been assigned to an RN preceptor with a history of being tough, uncivil, and intimidating to new nurses. During the first day on the job, the graduate nurse has a harsh exchange with the RN. What type of conflict is this? interpersonal conflict The members of a nursing staff claim that the lab department is not reporting patients' critical values fast enough, but the lab department claims that it is. The nursing manager and the lab department director are sent to conflict resolution to come to a solution that will be in the best interest of patient continuity. Based upon this scenario, which type of conflict exists? intergroup conflict A nursing unit in a busy hospital is planning to undergo a major restructuring, and several staff members have expressed anxiety about the impending change. What type of conflict exists in this situations? felt conflict A new graduate RN has a desire to work in a trauma hospital facility located in Los Angeles but has an aging mother who lived in small town in Pennsylvania and is reluctant to leave her alone. What type of conflict ist this? intrapersonal The RN on a medical-surgical unit that has experienced several changes in its administrative structure due to conflicts with the mission of the hospital. The RN realizes that conflict should be managed to allow for what outcomes (select all that apply) 1. growth within the organization 2. enhanced productivity 3. reduced employee satisfaction 4. innovation 5. diminished productivity 1. growth within the organization 2. enhanced productivity 4. innovation Conflict is needed to promote organizational growth. (t/f) true Workplace violence is decreasing among health care workers. (t/f) false Conflict resulting from differing or contrary beliefs among two or more individuals are known as _________. intergroup conflicts Two nurses were selected to learn about a new piece of technology that could improve the accuracy of patient assessments. This training was to be provided at a long distance from the hospital, and the nurses' employer could only afford travel expenses for one nurse. The hospital chose to send the nurse who had historically show more proficiency in teaching others about new technology. This displeased the nurse who was not selected, who was then unfriendly to the nurse who was selected. What is the likely source of conflict between these nurses? professional competition A nurse manager is faced with a conflict situation. One of the nurse manager's team members is confused about their hospital responsibilities. This team member is shy and doesn't ask for direction, leading to a lack of communication that decreases the quality of patient care. What questions should the nurse manager ask to analyze the situation? (Select all that apply.) 1. which individuals need to be fired? 2. what individual factors are involved? 3. what learning opportunities can be introduced? 4. who are the people involved? 5. what environmental factors are involved? 4. who are the people involved 2. what individual factors are involved 5. what environmental factors are involved The nurse manager on a busy unit that has recently been experiencing shift conflicts. As the staff can have different opinions on conflicts, what is the best first step to take to resolving conflict? assessing what factors are affecting the judgement of the people involved in the conflict Why is conflict an expected occurrence on a large medical-surgical unit? (Select all that apply.) 1. People who have different goals 2. People of comparable beliefs 3. People with different values 4. People with shared interests 5. People of similar backgrounds 1. people who have different goals 3. people with different values A nurse manager believes that the nursing unit is experiencing too little conflict. What signs within the organization would indicate this is true? the organization has become static The nurse leader must be aware of barriers that can prevent effective mediation. These include which of the following? (Select all that apply.) 1. Manipulation 2. Negative body language 3. Intimidation 4. Ridicule 5. Active listening 1. Manipulation 2. Negative body language 3. Intimidation 4. Ridicule Negotiation closure ends with restating the final decision in order to assess individual understanding of the resolution. (t/f) false The negotiation strategies mirror that of the nursing process. (t/f) true The nurse-manager of a surgical unit must hire travel RNs to work during busy times. Knowing that travel nurses typically receive higher hourly salaries as well as completion bonuses for the 13-week assignment, the manager anticipates regular staff will have animosity toward these nurses. The manager has a plan to allow the regular staff to have every weekend off (because part of the travel nurse's contract states that the nurse may be required to work each weekend during the contracted time frame). What type of conflict resolution strategy is the manager using? compromising For a nurse leader, what is the optimal goal in resolving conflict between team members? create a win-win solution for all The nurse is the manager of a telemetry unit that is undergoing restructuring, resulting in the need for the nursing staff to accommodate both the telemetry unit and the medical rehab unit. Most of the staff on the telemetry unit have worked there for many years, and this change will create conflict. At what stage does this conflict exist? latent conflict stage A new nurse on a medical-surgical unit has an uncomfortable encounter with one of the RNs. Both the RN and the new nurse realize that the encounter was trivial and decide to ignore that it occurred. What type of conflict strategy management is being used? avoidance The unit manager of a medical-surgical unit undergoing restructuring changes realizes that to create a more controlled transition for your staff, it will be necessary to incorporate the conflict resolution strategy known as "smoothing". Smoothing is best defined as: looking toward something that the parties in conflict are in agreement about Nurse leaders should encourage or establish an appropriate amount of conflict in the workplace. (t/f) true Common causes of organizational conflict are: 1. Assertive communication 2. Poor communication 3. Changes 4. Diversity in the workplace 5. Unclear expectations 2. poor communication 3. changes 4. diversity in the workplace 5. unclear expectations The nurse leader's optimal goal in conflict resolution is to create a win-win situation. (t/f) true The nursing director of a cardiovascular surgical intensive care unit has received reports from staff members that one of the cardiovascular physician groups is not willing to follow some of the recently instituted procedures related to initial admission orders. This group is at odds with the unit staff. What attributes of negotiation must the director employ to foster a successful outcome between the two groups? (Select all that apply.) 1. Maintaining neutral facial expressions 2. Maintaining a strong closed posture 3. Maintaining a professional stance 4. Maintaining neutral body language 5. Maintaining an aggressive speech pattern 1. maintaining neutral facial expressions 3. maintaining a professional stance 4. maintaining neutral body language A nursing educator at a local hospital is responsible for assigning nursing interns to specific units to begin orientation while they simultaneously complete their last nursing school clinical course. Eight interns want to be assigned to the ICU, but there are only 2 slots available. As a result, the nursing educator decides that the 2 interns with the highest GPAs and who interview the best will be assigned to the ICU. The interns agree this is a fair solution. What strategy did the educator employ? consensus A unit manager is tasked with developing a new organ procurement team. This type of team involves multiple entities within the hospital, as well as community partners and surgical groups that will need to be brought together. Which actions should be practiced during the preparation stage of a negotiation? (Select all that apply.) 1. Knowing the unit manager's own possible agendas 2. Knowing the issue, the other parties involved, and their possible agendas 3. Making sure everyone agrees to a single understanding 4. Making sure the understanding is in writing 1. Knowing the unit manager's own possible agendas 2. Knowing the issue, the other parties involved, and other possible agendas The ICU and ED director of a small hospital has recently experienced conflict with the ED staff and ICU staff related to patient transfers occurring at the end of the shift. The ED nursing staff work 12-hour shifts from 11am to 11pm, while the ICU nursing staff work 12-hour shifts 7am to 7pm. The director realizes that the two nursing departments must negotiate to resolve the conflict. What is a critical goal in negotiation? (Select all that apply.) 1. That both parties perceive that they have won something they value 2. That the hidden agendas of all parties be exposed 3. That both parties feel like they have gained something they wanted 4. That gains for each party are different 5. That each party willingly reveals their negotiating limits 1. that both parties perceived that they have won something they value 3. that both parties feel like they have gained something they wanted An ICU supervisor is about to enter an important negotiation with the hospital CEO. Which actions can the supervisor perform during the negotiation to increase its likelihood of success? (Select all that apply.) 1. Restate what has been agreed upon, both verbally and in writing. 2. Determine the incentives of the CEO. 3. Role-model good communication skills. 4. Take a break if either becomes tired or angry. 5. Look for hidden agendas. 3. Role-model good communication skills 4. Take a break if either becomes tired or angry Nurse leaders need to understand that in order to be effective, the quality control process must be ____________. ongoing Which of the following is considered a nursing leadership role with regard to quality control? embraces, supports, and champions the quality improvement process The six aims for improving quality health care as directed by the Institute of Medicine include safe, effective, patient-centered, timely, efficient, and __________. equitable An older adult patient recently had a hip replacement with an indwelling catheter inserted. The patient developed symptoms of a urinary tract infection (UTI) postoperatively, and the nurse placing the catheter was reeducated by the nurse leader regarding avoidance of UTIs when inserting catheters. Which quality approach did the nurse leader use? quality assurance techniques A health care team has been challenged to determine what other facilities are doing to decrease the number of hospital-acquired infections so that an action plan can be created to decrease the rate in their facility. What will the health care team do to achieve this challenge? benchmarking An older adult patient fell out of bed 2 days after a hip replacement and had to return to surgery. What process should be done in order to prevent future negative outcomes such as this? critical event analysis A nurse manager would like to determine how well the team is doing in terms of meeting the hospital's goal of increased patient satisfaction. What action should the manager take after determining best practices? capture when the team is and is not using best practices and the outcomes A nurse leader at a long-term care facility wants to determine if vital signs are being checked according to policy. What can the leader do to measure this process of care? a process audit There are hallmarks that are associated with effective quality control programs. Select those hallmarks form the following list: administration support, organizational support, process is ongoing Quality control is the process of being reactive in order to minimize continued risks or hazards. (t/f) false CONTINUED..