WGU COM 101 Exam 2 with Complete Solutions

When engaging in critical listening, one challenges the speaker's message by evaluating its: Select one: a. nonverbal appeal, verbal appeal, engagement b. clarity, nonverbal appeal, verbal appeal c. trustworthiness, credibility, message appeal d. accuracy, meaningfulness, and utility e. verbal appeal, insight, credibility - ANSWER-d. accuracy, meaningfulness, and utility Comments such as "Yes" and "I see" provide what type of verbal communicative response? Select one: a. concern b. worry c. affirmation d. confusion e. apprehension - ANSWER-c. affirmation Which of the following is a limitation of short-term memory? Select one: a. automatic attention b. inability to access schema c. lack of stimulus cues from working memory d. can only hold five to nine "bits" of information on average - ANSWER-d. can only hold five to nine "bits" of information on average Dante was walking across campus in a hurry. On the way he saw his friend Aarav, who he hadn't seen in quite some time. Dante stopped and told Aarav his cell phone number and told him to call him later. Just a few seconds after Dante left, Aarav already had forgotten the number. This would be because the information only went as far as Aarav's Select one: a. schema. b. short-term memory. c. long-term memory. d. automatic attention. - ANSWER-b. short-term memory Children with higher levels of language development are more likely to Select one: a. have more efficient working memory. b. have less efficient working memory. c. develop better hearing skills. d. develop less effective hearing skills. - ANSWER-a. have more efficient working memory. Which of the following statements about active listening is FALSE? Select one: a. Active listening is "involved listening with a purpose." b. Active listening and empathic listening are exactly the same thing. c. Active listening is characterized by movement, change, and responsiveness on the part of the listener. d. Active listening implies feedback to the speaker. - ANSWER-b. Active listening and empathic listening are exactly the same thing. Tinnitus is something that would be most likely to affect your Select one: a. nonverbal gestures. b. listening. c. hearing. d. speaking. - ANSWER-c. hearing. College students spend approximately what proportion of their time listening to others and the mass media? Select one: a. 50 percent b. 25 percent c. 75 percent d. 65 percent - ANSWER-a. 50 percent Which of the following is an example of hearing rather than listening? Select one: a. He heard what she said and responded with an appropriate answer. b. The sound of firecrackers filled the nighttime air. c. He heard the sound outside and decided that the noise must have been a car accident. d. She heard his cry for help and reacted by immediately calling the rescue squad. - ANSWER-b. The sound of firecrackers filled the nighttime air. "You need to remember this because it will be on the quiz." What type of lecture cue is this statement? Select one: a. semantic b. importance c. nonverbal d. organizational - ANSWER-b. importance The phrases "This will be on your quiz Friday" and "The second type of listening is..." are examples of Select one: a. lecture cues. b. nonverbal cues. c. schema. d. ethical listening behaviors. - ANSWER-a. lecture cues. Which of the following is an example of a physical distraction to listening? Select one: a. "I didn't know what he said because I was so worried about what the kids were doing in my absence." b. "Are you kidding? All I could think about was my vacation that starts tomorrow." c. "The two people talking in the row ahead of me kept me from catching very much of his lecture." d. "I could not pay attention to anything she said after she mentioned feminist theory." - ANSWER-c. "The two people talking in the row ahead of me kept me from catching very much of his lecture." Empathic listening differs from active listening in that Select one: a. active listening is one kind of empathic listening. b. active and empathic listening are both purposeful. c. empathic listening adds the goal of understanding. d. empathic listening invites more feedback. - ANSWER-c. empathic listening adds the goal of understanding. Which of the following is essential to demonstrating active listening? Select one: a. Lean back in your chair. b. Keep a tense body posture. c. Sit without crossing your arms or legs. d. Sit or stand so you are directly facing the speaker. - ANSWER-d. Sit or stand so you are directly facing the speaker. A skill in critical listening which you perceive the speaker as competent and trustworthy is referred to as: Select one: a. second-person observation b. first-person observation c. source perception d. source credibility e. verbal reasoning - ANSWER-d. source credibility A relationship in which the two people are very similar is called Select one: a. a complementary relationship. b. a symmetrical relationship. c. a cost-benefit relationship. d. an independent relationship - ANSWER-b. a symmetrical relationship. Three basic interpersonal needs that are satisfied through interaction with others, according to psychologist William Schutz, are: Select one: a. wants, needs and perceptions b. analysis, reasoning and assessment c. need for inclusion, affection and control d. assessment, control and analysis e. control, evaluation and assessment - ANSWER-c. need for inclusion, affection and control Which of the following is a reason people terminate relationships? Select one: a. aggressiveness b. compliance-gaining c. personal idioms d. behavioral flexibility - ANSWER-a. aggressiveness Raymond and Terry have a strong relationship and share many things with each other. At times, however, Raymond feels that Terry wants to know what he is doing at all times. Which dialectical tension is Raymond most likely experiencing? Select one: a. integration and separation b. expression and privacy c. stability and change d. old and new - ANSWER-b. expression and privacy What is one strategy for appropriate self-disclosure in interpersonal relationships?