ITIL 4 Foundation (A+ Graded already)

ITIL correct answers Describes how the components and activities of an organization interact to create value through IT-enabled services This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym correct answers ITIL ITIL Service Value System correct answers ITIL SVS ITIL SVS correct answers Describes how the components and activities of an organization interact to create value through IT-enabled services - ITIL Service Value Chain - ITIL Practices - ITIL Guiding Principles - Governance - Continual Improvement correct answers The Five Core Components of the ITIL SVS ITIL Service Value Chain correct answers Flexible model for the creation, delivery, and continual improvement of Services. Has six key activities. ITIL Practices correct answers Enhances flexibility of the SVS and provides a comprehensive and versatile tool set for ITSM practitioners ITIL Guiding Prinicples correct answers Help to guide organizational decisions and actions and ensure a shared understanding of ITSM throughout the organization. Helps to codify the organization's culture and behavior, from strategy to day to day operations Governance correct answers Enables the organization to maintain the alignment of their operations with the strategic direction determined by its governing body. Continual Improvement correct answers Practical improvement model designed to maintain the organization's resilience and agility in a constantly changing environment - Organizations & People - Information & Technology - Partners & Suppliers - Value Streams & Processes correct answers Elements of the Four Dimensions Model Service Management correct answers A set of specialized organizational capabilities for enabling value for customers in the form of services Value correct answers The perceived benefits, usefulness, and importance of something To create value for stakeholders correct answers Purpose of an organization