MERA customer service screening test Questions and Answers 2023

MERA customer service screening test Questions and Answers 2023 what question do you ask to get feedback to see if the computer software met expectations of the customers? how has the software worked for what you were using it for? a new customers comes into your department, but you are helping another customer. You should: Acknowledge the new customer's presence with eye contact and/or a brief comment that you'll be right with him which of the following would be the best option when trying to find out what a customer wants to buy ? what color do you prefer in that brand ? a good reason for creating an opening for discussion is to : get to know what the customers wants the best ways to talk to a new customer is to : match what you say and your tone of voice to her personality Three ways to create a positive impression of you an the store include: Complimenting the customer's taste; assuring the customer that he is the expert; and: Indicating that based on your professional product knowledge, you feel his purchases are worthwhile A retail association see that an electrical socket has wires exposed in an area where customers shop. the retail associate must .secure the area and report the situation to management. if the customers isn't shopping alone ,you can include the rest of the party by: giving other service to those in party, such as offering a chair or a cup a refreshment. A customer has looked at several watches and seems to like one best. She tries it on, sets it to the correct time, and asks if the band can be changed to another style. You show her the options and she likes one in particular. What is best to say to close the sale? Shall I go ahead and replace the band for you or do you want to keep both styles for different looks? which store offers the best deal ? store 1 offers the best deal active listening is listening and responding to the other person in a way that improves understanding if a customers walks directly to an item, this may indicate that he ; .knows what he wants and would probably appreciate quick,efficient service. Your ultimate goal as a sales associate is to: Satisfy the customer You can best determine the customer's needs by gathering information through careful observation and by: asking the customer thoughtful questions to keep the lines of communication open, the best question to ask: . begin with who, what, where ,when ,how, or why which of the following are examples of open-ended questions? what features are important to you? when fitting the products to the customer,you should: ask question that will help her define the right fit which of the following phrases might be appropriate when discussing clothing size with your customers ? .have you worn this brand before? what size was most comfortable for you? how would you handle a situation where a customers wants a brand that you don't carry? get permission from him to show the items you do have that meet his needs If your store does not offer the particular product of service the customer is looking for, your first option should always be to: suggest alternatives that your store does carry