MERA CUSTOMER SERVICE SCREENING TEST 2023 QUESTIONS ANSWERS

MERA CUSTOMER SERVICE SCREENING TEST 2023 QUESTIONS ANSWERS You can best determine the customer's needs by gathering information through careful observation and by: Asking the customers thoughtful questions. How has the software worked for what you are using it for? What question do you ask to get feedback to see if the computer software met expectations of the customer? A new customer comes into your department, but you are helping another customer. You should Acknowledge the new customer's presence with eye contact and/or a brief comment that you will be right. What would be the best option when trying to find out what a customer wants to buy? What color do you prefer in that brand? A good reason for creating an opening for discussion is to? Get to know what the customer wants The best walk to talk to a new customer is to Match what you say and your tone of voice to her personality Three ways to create a positive impression of you and the store include: Complimenting the customer's taste, assuring the customer that he is the expert and? Indicating that based on your professional product knowledge, you feel his purchases are worthwhile. A retail associate sees that an electrical socket has wires exposed in an area where customers shop. The retail associate must? Secure the area and report the situation to management. If the customer is not shopping alone, you can include the rest of the party by Giving other service to those in the party, such as offering a chair or a refreshment. A customer has looked at several watches and seems to like one best. . She tries it on, sets it to the correct time and asks if the band can be changed to another style. You show her the options and she likes one in particular. What is best to say to close the sale? Shall I go ahead and replace the band for you or do you want to keep both styles for different looks? Active listening is? Listening and responding to the other person in a way that improves understanding. If a customer walks directly to an item, this may indicate that he? Knows what he wants and would probably appreciate quick, efficient service. Your ultimate goal as a sales associate is to: Satisfy the customer. To keep the lines of communication open, the best questions to ask? Begin with who, what, where, when, how and why? Which of the following are examples of open ended questions? What features are important to you? When fitting the products to the customer, you should: Ask questions to help define the right fit This is an appropriate question to ask when discussing clothing size with your customer? Have you worn this brand before? What size was most comfortable for you? Two of the basics needed to ensure that a customer has a pleasant experience when he comes to your store are: An enjoyable atmosphere and super service. To assist your customers in a personal way, you should become familiar with Resources in and around your store. When customers request any of the service "extras" your store offers? Make a note in your client record system so you can provide more personalized service when those customers return to your store. What is the BEST way to prevent shoplifting? Acknowledge and greet all customers in a friendly manner as they enter the store. Warrants provide repair and/or maintenance for a specific time for a car, home, or major appliance and is included in the price of the product (usually provided by the manufacturer) What is the purpose of this warranty? A promise to stand behind the product. Misty is selling a new waster-dryer combo to a customer. The customer wans the new set installed at his home but the store does not offer installation services. What would Misty's best response be? We do not offer installation services but I will give you the number of a company that will come and install the set for you. Requiring all salespeople to greet customers immediately upon entering the store is an example of what type of policy? Selling Process