mera customer service screening pre-test Questions and Answers 2023

mera customer service screening pre-test Questions and Answers 2023 What questions do you ask to see if the customer software met expectations of the customer? How has the software worked for what you were doing it for? A new customer comes into your department, but you are helping another customer. You should: Acknowledge the new customer's presence with eye contact and /or a brief comment that you'll be right with him. Which of the following would be the best option when trying to find out what customer wants to buy? What color do you prefer in that brand? A good reason for creating an opening for discussion is to: Get to know what the customer wants The best way to talk to a new customer is to: Match what you say and your tone of voice to her personality Three ways to create a positive impression of you and the store include: Complimenting the customer's taste; assuring the customer that he is the expert; and Indicating based on your professional product knowledge, you feel his purchases are worthwhile A retail association sees that an electrical socket has wires exposed in an area where customers shop. The retail associate must: Secure the area and report the situation to management. If the customer isn't shopping alone, you can include the rest of the party by: Giving other service to those in the party, such as offering a chair or a cup a refreshment A customer has looked at several watches and seems to like one best. What is the best to say to close the sale? Shall I go ahead and replace the band for you or do you want to keep both styles for different looks? Which store offers the best price? Store 1 offers the best price. According to market research, what percentage of customers is likely to spend more if the sales associate is helpful? 45% If a customer walks directly to an item, this may indicate that he Knows what he wants and would probably appreciate quick, efficient service Your ultimate goals as a sales associate is to: Satisfy the customer You can best determine the customer's needs by gathering information though careful observation and by: Asking the customer thoughtful questions To keep the lines of communication open the best questions to ask begin with who, what, where, when, how, or why Which of the following are examples of open-ended questions? What features are important to you? When fitting the products to the customer, you should: Ask questions that will help her define the right fit Which of the following phrases might be appropriate when discussing clothing size with your customer? Have you worn this brand before? What size was most comfortable for you? How would you handle a situation where a customer wants a brand that you don't carry? Get permission from him to show the items that you do have that meet his needs If your store does not offer the particular product of service the customer is looking for, your first option should always be to: Suggest alternatives that your store does carry Which of the following scenarios shows the proper use of a business card? The Salesperson says, I've enjoyed helping you with your gift. Her's my business card in case I can be further assistance. Feel free to call me directly if you have any questions or special requests. Which of the following are acceptable ways to ask a customer's permission to provide alternatives? We don't carry that specific brand, but may I suggest... Referring a customer to a competitor The customer seeking you out for future needs Creating customer loyalty is rewarding for: The store, The sales associate, The customer What is the best way for a sales associate to learn about new merchandise that has just come into your store? Read the labels and packaging information on the new product A computer store has a sign posted on the door that says, "No food or drink to be brought into the store." A sales associate is ringing up a customer and see that another customer has a child who is eating an ice cream cone. The child is standing in front of your newest laptops. Which of these should be the sales associate best response?" briefly interrupt the first customer's transaction, ask the second customer kindly to dispose of the ice cream. Two of the basics need to ensure that a customer has a pleasant experience when he comes to your store are: An enjoyable atmosphere and super service Small kindnesses to your customers may include: All of the above To assist your customers in a personal way, you should become familiar with: Resources in and near your store Your Personnel Policy states All Employees can use their 20% discount for purchases.According to the Personnel Policy, how should the cashier pay for the soda? Ask someone else to ring up the soda as soon as the break begins In preparing a resource list for your customers, you should consider including All of the above When customers request any of the service "extras" your store offers: Make a note in your client record system so you can provide more personalized service when those customers return in the future. What is one of the BEST ways to prevent shoplifting? Acknowledge and greet all customers in a friendly manner as they enter the store. Warranties provide repair and/or maintenance for a specific time for a car, home, or major appliance and is included in the price of the product (usually provided by the manufacturer). What is the purpose of this warranty? A promise to stand behind the product Misty is selling a new washer-dryer combo to a customer. The customer wants the new set installed at his home, but the store does not offer installation services. What would Misty's best response be? We do no offer installation services, but I will give you the number of a company that will come install the set for you. A customer says, "I think I may be making here. I do like these pans but they're a gift for my friend, and she doesn't cook as much as I do. What would be your best response to a customer who is still undecided about making the purchase? Your friend could always return them. If you're unsure about the pans, maybe I could help you find something more appropriate. What are her hobbies? Below is the price list at Walmart Garden Center. Paul is a senior citizen who comes in to purchase a lawn sprinkler on Tuesday. How much will it cost Paul to make this purchase? $7.74 Requiring all salespeople to greet customers immediately upon entering the store is an example of what type of policy? Selling Process Your company just received dresses from a new dress designer from China to be sold at your business. These simple dresses can be wrapped on an individual in many ways to create a simple dress, as a top blouse only, or as an "After 5" dressier piece. What should you do as the sales associate before displaying this item for customers to examine? Try on the dress and learn the multiple ways it can be used in order to better show customers how to wear it. The sales tax rate (state and local) is 9.5%. What would the total be including sales taxes for an time with a price tag of $9.78? $10.71 You are with a customer and completing a sales. The phone rings and you're supposed to answer phone calls within 2 rings. What do you do? Excuse yourself, answer the phone, and ask the caller if you can call him/her back. Product benefits are all of the following except they should: Be physical (color,size,etc.) You area new employee that has just begun to work for a company. You have not seen any other employee use the copy machine for personal printing but you know that there are several benefits that haven't been explained yest, so you decide to bring in your tax returns with the intent to make copies on the copy machine. Which of these is the best thing to do? Consult company policy or the manager about using the copier. By becoming an expert at special orders, you may benefit by: All of the above.