MERA TEST QUESTIONS 51-75 Questions and Answers 2023

MERA TEST QUESTIONS 51-75 Questions and Answers 2023 When something goes wrong service with a smile a customer approaches the service desk with this kind of toy The warranty is an excellent tool for you to use to: Reassure the customer about a product's quality If your company does not have a manual create your own Cheryl works at Sears and is assigned to sell an elliptical training machine. Cheryl completed the product training a week ago. What should Cheryl do to better prepare? Demonstrate the elliptical machine An irate caller reaches you and starts berating your company's service on a particular product that has been controversial. You should: Listen carefully to the caller when your customer ask you to make an exception Check with your immediate supervisor or manager When customers return merchandise, you should: Treat them with the same respect you would if they were making a purchase A customer comes into your store with an ad refer to your stores policy Managers who hire sales associates say that they value retail workers for their: capacity to work alone Even if your company's return policy restricts what you can do for the customer, you should: Consider alternatives Which of the following might be acceptable A and C Customer complaints should be welcome because they provide an opportunity to: Learn about problems so improvements can be made A customer calls and has some technical question transfer his call to someone You overhear your boss giving a client the name of a person to contact for some information. You know this person is no longer the one to reach for this information. The client is still in the office. What, if anything, should you do? D. Give the individual the correct name, and explain that your boss was not aware of a different person being responsible to provide the information. Which of the following is a benefit Will save the customer money As an administrative you have been training ask another employee to help If a customer becomes verbally abusive Contact your manager When the customer present you with a problem How she would like the situation solved If you find yourself having to resolve a very difficult issue Get help from a more senior employee what are the best kinds of questions open-ended As a sale associate your goal is to: Keep the customer coming back You are a car salesman at a new car dealership I agree you should give your decision more thought Showing the customer that you and your store stand behind the products and services you sell: Shows a professionalism that builds customer loyalty