PHR Practice Exam

PHR Practice Exam Which of the following forecasting methods relies on collecting independent evaluations from experts and summarizing the information? A. Assessment center B. Nominal group technique C. Time-series analysis D. Delphi technique D. Delphi technique Utilizing employee skills to keep or gain a competitive advantage is known as: A. succession planning. B. forecasting. C. strategic management. D. benchmarking. C. strategic management. Which organizational structure best suits a business with numerous offices and distribution centers? A. Product B. Hierarchical C. Hybrid D. Geographic D. Geographic A project is expected to net $600,000 in income with project costs of $350,000. What is the expected ROI for this project? A. 57% B. 72% C. 171% D. 277% C. 171% Which of the following statements is true regarding a cash flow statement? A. Due to timing of cash transactions, it is a mix of current and previous years' transactions. B. It only includes the cash transactions from the year in which it is prepared. C. Cash flowing out in a given period equals the amount recorded in accounts payable. D. Cash flowing in during a given period equals sales plus accounts receivable. A. Due to timing of cash transactions, it is a mix of current and previous years' transactions. A group process for organizational diagnosis is used when: A. structure and the number of participants are known. B. confidentiality and trust relationships are necessary. C. larger population input and baseline data are needed. D. a high degree of interaction among participants is desired. D. a high degree of interaction among participants is desired. Which of the following reasons for termination of employment is most likely to be disputed by the affected employee? A. Business reorganization B. Workplace closure C. Union activity D. Diminishing need for work C. Union activity What behavior exemplifies a good ethics facilitator? A. Encourages the group to examine ethical issues from a variety of viewpoints without singling out the views of any one participant B. Develops a comfortable setting while raising issues which elicit emotionally charged feedback from individuals C. Lectures on the company's philosophies to reinforce the company's strategic initiatives D. Develops ethical standards that apply to all situations A. Encourages the group to examine ethical issues from a variety of viewpoints without singling out the views of any one participant A learning organization emphasizes: A. creative thinking. B. continuous development. C. system improvement. D. flexible scheduling. B. continuous development. An example of corporate social responsibility would be: A. mission statement. B. productivity measures. C. human rights. D. hiring practices. C. human rights. To avoid liability for negligent hiring, an employer should conduct: A. financial credit checks and loan history. B. pre-employment background checks, including criminal history. C. reference checks from all prior employers. D. multiple behavioral assessment interviews. B. pre-employment background checks, including criminal history. A non-disclosure agreement requires that an employee refrain from: A. improperly providing information. B. engaging in outside employment. C. interacting with competitors. D. soliciting trade secrets. A. improperly providing information. As it pertains to the recruitment and selection process, the term competencies is best defined as the: A. knowledge required to perform at minimally acceptable levels. B. attitude and values needed for effective job performance. C. characteristics and skills which result in effective or superior job performance. D. attitudes required for organizational fit. C. characteristics and skills which result in effective or superior job performance. Under what condition should an H-1B visa be utilized? A. Upon change of validity or expiration of a green card B. For employer-sponsored, nonimmigrant professional workers C. To allow foreign students to obtain higher education via U.S. internships D. To gain practical work experience in an approved exchange program B. For employer-sponsored, nonimmigrant professional workers Workforce planning does not require consideration of: A. compensation trends. B. retention rates. C. inflation rate. D. projected growth. C. inflation rate. An employer may not be assessed a penalty for misclassifying an employee as an independent contractor if: A. the employer originally started the role as an independent contractor. B. the employer corrects the error at least 3 years before a DOL audit. C. the employer terminates the employee before an audit is conducted. D. the employee requests to be classified as an independent contractor. B. the employer corrects the error at least 3 years before a DOL audit. Recruiting externally rather than internally has the advantage of increasing the likelihood that: A. productivity gains will be made. B. the candidate pool will have innovative ideas. C. labor costs will be controlled. D. talent inventories will be available. B. the candidate pool will have innovative ideas. Why should an organization avoid quoting a new employee's salary in an offer letter as an amount per year? A. As a non-exempt employee, the employee will be paid by the hour. B. It may be perceived as an implied contract. C. The employee will be paid on a pay period basis. D. The employee may be granted a salary increase after six months. B. It may be perceived as an implied contract. The first thing a trainer should do when identifying a department's training needs is to: A. cultivate relationships with employees in the department. B. develop a thorough understanding of the work of the department. C. review the most recent development plans for employees. D. interview employees on their opinions about the internal climate. B. develop a thorough understanding of the work of the department. The purpose of a job needs analysis is to: A. write job descriptions. B. identify skills gaps. C. assess behaviors. D. define career paths. B. identify skills gaps. To maintain employee engagement when promotional opportunities are unavailable, the best career path option is: A. a lateral move even if responsibilities are temporarily reduced. B. a change in title without changing duties. C. providing a leave of absence in order to attend college. D. assuring the individual they will fill the next available opening. A. a lateral move even if responsibilities are temporarily reduced. The key reason to include competencies in an employee's development plan is that competencies: A. can be learned. B. measure essential job functions. C. lead to self-assessment. D. are organization-specific. A. can be learned. A fundamental rule of brainstorming is that: A. quantity is emphasized and encouraged. B. all ideas must have value before being accepted. C. participants must take turns in providing comments. D. only similar ideas are written down. A. quantity is emphasized and encouraged. Step progression pay plans usually tie pay increases to: A. merit ratings. B. market factors. C. length of time in job. D. progress in becoming fully competent. C. length of time in job. Which of the following practices is most commonly followed in dealing with red-circle payrolls? A. Cut rate of pay to maximum of range. B. Promote employee to higher-graded job. C. Freeze the rate until the salary structure is revised to eliminate the problem. D. Increase the responsibility of the red-circled employees so that their jobs will be evaluated higher. C. Freeze the rate until the salary structure is revised to eliminate the problem. Employers offer flexible benefit programs for all of the following reasons except to: A. minimize adverse selection. B. take advantage of favorable tax legislation. C. assist in reducing healthcare costs. D. recognize diversity in the workforce. A. minimize adverse selection. The traditional methods of job analysis are becoming less useful because of: A. decreased use of job sharing. B. increased use of work teams. C. increased job specialization. D. decreased job flexibility. B. increased use of work teams. Employer-sponsored healthcare coverage is viewed primarily as a