IT 510 : FINAL PROJECT MILESTONE THREE: SYSTEM REQUIREMEN

FINAL PROJECT MILESTONE THREE: SYSTEM REQUIREMENTS 2 URCovered, Inc., one of the largest major auto insurance companies in North America, is on the way to develop a mobile application to improve customer service in the area of claim management which will be an extension of the current web based claim management system. The development of this mobile application project needs a system requirements model which includes a requirements model, a data process model, a data flow diagram, a data dictionary, an object model, and a use case diagram. Requirements Modeling Information is collected by using various fact-finding techniques, such as interviews, surveys, feedbacks from the customers, observation, analysis of the existing system, etc. to create system requirements checklist. Outputs  The mobile application must be the extension, not a replacement of the current process.  The system must have the options for two-way communication (voice calls and chat) so that the customers and case managers can directly communicate through the app.  The application must be co