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2022 Selling with Integrity- Telesales- Cigna
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Bella, a telesales agent is enrolling a customer on an inbound call and using the Enrollment script. Which of the following can she do? - correct answer She must not skip or add to the enrollment script. She must use it verbatim Which of the following types of preparation is important as part of a sales agent's regimen? - correct answer Mental Preparation, Material Preparation (a&b) What is a key Consultative Selling skill that is a stepping stone to building trust and establishing a long-term customer relationship? - correct answer Rapport
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