AMZL Exam Questions with Verified Answers 2023

Stand Up - Answer- Safety tip, success story, standard work tip, quality tip, volume plan of the day, high level productivity from previous day, site announcements, safety stretches. ABC's - Answer- Acts, behavior, conditions How many key metrics are there on the WW scorecard? - Answer- 16 What does GSOC stand for? - Answer- Global security operations center Why was AMZL created? - Answer- Capacity, customer experience, innovation Why do we have a safety program? - Answer- Benefit people, reduce costs & comply with the law The parking lot is for unanswered questions - Answer- True What tool is used to collect feedback across all aspects of our driver's experience? - Answer- In app questions (IAQ) VOA comments should be responded within - Answer- 24 hours Which is a metric in the safety category in the WW scorecard? - Answer- Serious incident rate Your role as a leader is - Answer- Inclusive manager How do you strategically plan for your success? - Answer- Owning your own development What's the first aspect of bridging a metric? - Answer- Know the goal Leaders are owners- you own... - Answer- The physical station, making the best decisions, escalating issues when you need help If something isn't as good as it could be... - Answer- Fix it We are willing to make long term investments, sometimes... - Answer- at the expense of short term gains What policy can we consult to protect Amazon's reputation? - Answer- Social media What is the focus of ACES? - Answer- Bench marking & standards Owners never say... - Answer- That's not my job Why standard work? - Answer- Give employees the tools and clear guidelines to effectively perform Meaningful inspection, utilization of tools and adaptation of standard leads to... - Answer- continuous improvement Which tool helps us focus on bench marking standards? - Answer- Standard work checklist What is the intent of bench mark audits? - Answer- To find and eliminate gaps in performance Why is it important to identify individual and group strengths? - Answer- To do what you are good at and work on what you are not Who is the doctor in the doctor/nurse relationship? - Answer- The associate Amazon connections best represents which leadership principal? - Answer- Hire & develop the best Which are the 3 key measurable of Amazon connections - Answer- Engagements, culture & safety What tool do we use to verify or check associate punches? - Answer- MyTime Who can see who answered connections question? - Answer- They're private How many breaks are required for a 10 hr to 12 hr shift - Answer- 3 This is a "blast" communication tool to quickly communicate with associate - Answer- Call Em All Which position is responsible for printing badges for drivers? - Answer- Driver Trainer Leaders use this metric to understand how Amazonians feel about their organization and course correct if needed - Answer- Engagement index DNR - Answer- Did not receive PNOV - Answer- Parcel not on van The standard work checklist can be found where? - Answer- Station command center Behavioral/safety feedback progression - Answer- verbal coaching, documented coaching, 1st written warning, final written warning, termination VRI should be used for... - Answer- quick conversations, meetings, stand up Deaf shoild always have a capital D - Answer- True Amazon has 12 affinity groups - Answer- True Which tool allows all Amazonians to provide feedback daily? - Answer- Connections ADAPT is used for? - Answer- Negative or positive documentation, address attendance issues, badge ID A metric in the safety category in the WW Delivery Station scorecard - Answer- Serious incident rate Area readiness checklist and area organization audits can both be found in gensuite? - Answer- false Daily maintence of the missed punch report reduces - Answer- Employee attrition, barriers that affect clocking in and clocking out, pay defects What is the importance of tracking attendance? - Answer- Poor attendance costs money NOT a part of effective conversation management - Answer- watching for clues The ERC - Answer- Supports employees when HR isn't available When having a conversation about expectation, our coaching objective is to - Answer- Eliminate under performance from reoccurring An effective performance coach will - Answer- Touch base with an associate once a week to track improvement Managers avoid _____ & _____ language when having difficult conversations - Answer- passive & aggressive Why doles only one manager need to confirm reasonable suspicion? - Answer- Incorrect, 2 managers are needed Utilizing A to Z app reduces attrition - Answer- True What does T stand for in SMART - Answer- time-bound A seasonal AA is eligible for review for termination when they reach 13 points - Answer- True Tool to use within Excel to help with deep diving data - Answer- Pivot table 2 managers are required for reasonable suspicion investigations - Answer- True A STU is - Answer- Seek to understand Which is not a shift type - Answer- Only VET/VTO times Call Em All is a tool to send out a blast message to the entire station team - Answer- true AA'S can work more than 12 hours a day - Answer- true What was stolen from the front porch - Answer- A bench It's okay to walk away from your computer and leave it unlocked - Answer- false NOT an input for the 21 day labor plan - Answer- ATROPS When engaging drivers which is not an engagement action - Answer- Managing performance You have 24 hours to respond to VOA comments - Answer- True In the RACI matrix the letter A represents - Answer- Accountable Daily leadership routines start with - Answer- Stand up meetings PPH means - Answer- Packages per hour PPH formula - Answer- Total volume/Total # of hours You need 76 people to process volume. You have 84 people rostered and an average of 82% attendance. Calculate VET round up - Answer- 7 What tools are used as inputs for the Next day labor plan - Answer- Atrops, shift planning tool & slope, (lmop??) all of the above What is the timing of the 21 day plan - Answer- every week Who is responsible for uploading the slope file - Answer- the site leader STP - Answer- Shift planning tool Calculate flow/minute: volume = 73,012, shift is 6 hours wiith a 7 min stand up, one 15 min break and a 15 min stow down - Answer- 226 How many days does labor take to arrive from when it's ordered - Answer- 21 Calculate how many labor hours you need: TPH= 56.4 with a volume of 82,019 - Answer- 1,455 Bridging includes the following - Answer- Root cause, detail, action Calculate flow/hour: volume= 49021, shift is 8 hours with a 7 min stand up, two 15 min breaks and a 15 min stow down - Answer- 6866 Find your mechanical capacity. You have 2781 zones with a 19 package per zone average - Answer- 52839 During the first hour of sortation, how many flow meetings should be completed? - Answer- 4 NOT an indicator of an imbalanced sort - Answer- Zero defects not corrected (DNC) NOT a safety metric - Answer- SCC NOT an input for your 21 day labor plan - Answer- ATROPS Last mile cost per package = cost of delivery labor / - Answer- delivered shipments All stations in North America have the same PPH target - Answer- False What is a way to engage drivers - Answer- Listen Find your mechanical capacity. You have 4000 zones with a 23 package per zone average. Round decimals up - Answer- 92000 DSPs use this tool to monitor drivers on the road - Answer- Cortex What is the standard pick rate? - Answer- 20 min