AMZL Exam Questions with correct Answers

Coach them - Answer- What should mangers not do when drivers return from their routes COUPA - Answer- What tool do we use to acquire goods for our station ACES - Answer- Helps drive continuous improvement Scalibility - Answer- What is the critical reason we support standard work in AMZL IAQ - Answer- An app that allows drivers to give their feed (in app questions) Leadership, Behavior, Engagement - Answer- 3 key measurable of Amazon connections Private - Answer- Who can view individual responses of Connection questions GSOC - Answer- Supports law enforcement, investigations, loss prevention team Learning trainer - Answer- The best person to acquire your stations specific permissions from Perfect Mile - Answer- The tool that is used to see previous day metrics Bridges - Answer- Goal, gap, root causes and action items are components of... Sort Compliance - Answer- Shipments scanned in SSP/ Shipments inducted = Station Command Center - Answer- Which tool will help deep dive package data to identity root causes for delivery misses PPH - Answer- Impacts labor cost and the station's financial performance. Diff. per station Total volume/total # of hours = -Entering VTO -Performing at higher than planned rates -Processing more volume than planned Downstream impacts - Answer- Decreased PPH, Rolled volume, Missed on time dispatch 21-day plan - Answer- Station roster, LMCP, Slop/ALPS. OPs manager is the most responsible for this -Days it takes from labor order submission to get new employee started Labor plan - Answer- Important to ensure there is enough labor to meet volume needs Shift/Area manager - Answer- Most responsible of the next day labor plans LMCP - Answer- The tool that most accurately shows the volume two weeks out. -Tool that is most frequently used when planning driver dispatch capacity Number of labor hours - Answer- Cycle volume/station goal packages per hour (PPH) = Volume, PPH, Shift length - Answer- In order to find the number of people needed in a shifts labor plan you must need to know... Sharepoint - Answer- Where is the shift planning tool downloaded from to make sure the latest version is being used Siphon - Answer- The shift planning tool is uploaded to what website Direct and Indirect - Answer- Rated that can be adjusted in SPT VET - Answer- Used when not enough AAs will be present for given volume ATROPS - Answer- Tool most accurately shows the site's next day volume Escalate to HR - Answer- If you don' know answer to a VOA comment, what should you do. VOA comment should be responded within 24 hours Sort Compliance - Answer- Showcases the physical to virtual accuracy of the sortation process Last mile cost per package - Answer- Cost of delivery labor/ delivered shipments Labor and volume balance - Answer- Most focused on managing the station's dispatch capacity planning Long term dispatch capactiy - Answer- The number of drivers needed for a forecasted amount of volume Work summary tool - Answer- tool that is used only to make sure DSPs are being paid correctly for the work that they do Cost per package - Answer- Cost of delivery labor/delivered shipments False - Answer- In zone based routing packages are sorted in pre defined routes Dynamic - Answer- The type of routing that will run when processing Same Day volume Route Driver - Answer- Tool that allows you to track a route + visually see if the packages are being made on time or not Routing efficiency - Answer- -To limit the amount of drivers waste driving from one stop to another -to limit the amount of time wasted at stops -to identify when routes are behind and to take action Router stager - Answer- Tool used to monitor Pick & Stage while the physical dispatch occurs 2 - Answer- The amount of buffer waves that need to be staged during dispatch PNOV Compliant - Answer- Packages marked missing, but received the correct sort and staging scans, fall under which metric.. -SSP Scan Compliance % -Scan to verify compliance% -Defect not corrected DPMO 15 before/ 5 after - Answer- Minutes before and after their block time are flex drivers allowed to show up 2 times per day - Answer- Daily vehicle condition reports (DVCR) should be completed by a DA a minimum of... Earn trusts - Answer- Leadership principle most directly associated with OTR when working with DSPs Cortex & Route Driver - Answer- Tools that provide a real-time look at DA performance JAS - Answer- A tool used to set and view the secti