MERA Test exam 2023 with 100% correct answers

A computer store has a sign posted on the door that says, "No food or drink to be brought into the store". A sales associate is ringing up a customer and sees that another customer has a small child who is eating an ice cream cone. The child is standing in front of your newest laptops. Which of these should be the sales associate's best response ? Briefly interrupt the first customer's transaction, ask the second customer kindly to dispose of the ice cream Two of the basics needed to ensure that a customer has a pleasant experience when he comes to your store are: An enjoyable atmosphere and super service Small kindnesses to your customers may include: Letting the customer make a local call to verify appropriateness or preference Consolidating many small packages into one large shopping bag Bringing merchandise to an older or disabled customer while he sits down Telling a customer about lounge where she may tend to her baby's needs (all of the above) To assist your customer in a personal way, you should become familiar with: Resources in and near your store Your personal policy states: (1) All Employees can use their 20% discount cards for purchase, (2) Discount cards are non transferable, (3) Employees are not allowed to ring up their own purchases, (4) Employees must pay for food purchases before consuming them, (5) Under no circumstances should employees leave the store with goods that have not been paid for. With that in mind, a cashier at Walbound decides to buy a soda to drink during her break. According to the Personal Policy, how should the cashier pay for the soda? Ask someone else to ring up the soda as soon as the break begins In preparing a resource list for your customers, you should consider including: Local companies that have complementary services to the products you sell Phone numbers that customers have requested in the past, such as taxi services Information about companies you recommend, such as repair shops (All of the above) When customers request any of the service "extras" your store offers : Make a note in your client record system so you can provide more personalized service when those customers return in the future What is one of the best ways to prevent shoplifting? Acknowledge and greet all customers in a friendly manner as they enter the store Warranties provide repair and/or maintenance for a specific time for a car, home, or major appliance and is included in the price of the product (usually provided by the manufacturer). What is the purpose of this warranty? A promise to stand behind the product Misty is selling a new washer-dryer combo to a customer. The customer wants the new set installed at his home, but the store does not offer installation services. What would Misty's best response be? We do not offer installation services, but i will give you the number of a company that will come and install the set for you