MERA test exam 2023 with 100% correct answers

What question do you ask to get feedback to see if the computer software met expections of the customers? How has the software worked for what you were using for it? A new customer comes into your department,but you are helping another customer. You should: Acknowledge the new customer's presence with eye contact and /ora brief comment that you'll be right with him. Which of the following would best option when trying to find out what a customer wants to buy ? What color do you prefer in that brand? A good reason for creating an opening for discussion is to : . Get to know what the customer wants. The best way to talk to a new customers is to: Match what you say and your tone of voice to her personality Three ways to create a positive impression of you an the store include: Complimenting the customer's taste; assuring the customer that he is the expert; and Indicating that based on your professional product knowledge, you feel his purchases are worthwhile A retail assocation sees that an electrical socket has wires exposed in an area where customers shop. The retail associate must Secure that area and report the situation mangament If the customer isn't shopping alone, you can include the rest of the party by: giving other services to those in the party,such as offering a chair or a cup a refreshment A customer has looked at several watches and seems to like one best. She tries it on,sets it to the correct time,and asks if the band can be changed to another style.You show her the options and she likes one in particular.What best to say to close the sale? Shall I go ahead and replace the band for you or do you want to keep both styles for different looks? Which store offers the best deal? Store 1 offers the best deal Active listening is listening and responding to the other person in a way that improves understanding. If a customers walks directly to an item, this may indicate that he: Knows what he wants and would probably appreciate quick,efficient service Your ultimate goal as a sales associate is to: Satisfy the customer You can best determine the customer's needs by gathering information through careful observation and by: Asking the customer thoughtful questions To keep the lines of communication open, the best question to ask: Begin with who, what, where, when , how ,or why Which of the following are examples of open-ended questions? What features are important to you? When fitting the products to the customer, you should: Ask questions that will help he define the right fit